Question about Samsung SCX-4100 All-In-One Laser Printer

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The display says there is a paper jam, but there is none

It seems that the machine will not pick up the paper. The display reads that there is a paper jam, but there is none.

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Sounds like the printer need to be "reset"

Cancel all print jobs.

Disconnect the printer from your computer

Turn power to printer off and unplug it.

wait 1 min, then reconnect printer to your computer.

then plug printer back in and turn it on.

Start your print job over.

Should the paper jam suppossedly still exist, cancel the print job and run the maitenance program off the printers' menu that is stored on your computer.

Start print job again.

Should the problem still exist contact support at Samsung via the links on their homepage.

Good luck.



Posted on Oct 05, 2009

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Tip

How to Fix a Paper Jam in a Copy Machine


It seems inevitable that the copy machine will have a paper jam. You need the copies immediately, so how do you fix the jam? Luckily, ingenuity and a manual, can help you fix the problem yourself. Fixing a paper jam, can elevate you to hero status amongst your co-workers.

  1. Discover the location of the jam. Carefully open the cover of the copy machine and the paper tray to see exactly where the paper is jammed.
  2. Step 2 Turn off the copy machine before pulling out the paper.
  3. Step 3 Pull the page out, the opposite way it is fed into the copier. Pull the jammed sheet out gently. If you tug too hard, the paper may rip.
  4. Step 4 Check for any paper fragments and clean up any torn pieces.
  5. Step 5 Check the roller where the jam occurred to be sure none of the copier parts are loose or broken. The roller should be smooth all the way across with no possible snags.
  6. Step 6 Replace the cover and paper tray and turn the machine back on.
  7. Step 7 Press the button to cancel the paper jam message. This button will vary among copy machines. The display will tell you which button to push.




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1 Answer

Problems picking up paper


You should get it checked by an Authorized Service Professional. If this doesn't do, check if your paper is of a compatible weight (GSM) Check your Machine for compatible paper specification and to know this you may read user manual or your machine. Then check your Paper Packet. If your paper is of a compatible weight, you should call authorized service engineer of your machine. If you find you were trying with a non-compatible type of paper, change to a compatible paper and if it still jams, something wrong with your machine is definite. Contact Authorized Service engineer in such a case.

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Message reads:-Paper is jammed in the product. Turn off the product, open the scanner unit, and remove the paper. See documentation.' I have checked for any paper jammed, but finds none. I have even u


Did you try unplugging the power cord and waiting a couple of minutes, then plug back in and see if the printer resets itself. Also try checking all the paths that the paper travels through the machine for any scraps of paper that may have torn off during the jam up. Sometimes a very small scrap will prevent printers from resetting themselves. Also disconnect the printer from the computer before unplugging so the printer doesn't receive any signal from the computer. It may not mean anything.

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1 Answer

Paper jam


  • Discover the location of the jam. Carefully open the cover of the copy machine and the paper tray to see exactly where the paper is jammed.
  • 2Turn off the copy machine before pulling out the paper.
  • 3Pull the page out, the opposite way it is fed into the copier. Pull the jammed sheet out gently. If you tug too hard, the paper may rip.
  • 4Check for any paper fragments and clean up any torn pieces.
  • 5Check the roller where the jam occurred to be sure none of the copier parts are loose or broken. The roller should be smooth all the way across with no possible snags.
  • 6Replace the cover and paper tray and turn the machine back on.
  • 7Press the button to cancel the paper jam message. This button will vary among copy machines. The display will tell you which button to push

    see the diagram for copiers and let`s the way of paper for troubleshooting .
  • 12_19_2011_4_33_16_pm.jpgsincerely. Merry Christmas.

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    managua, nicaragua. c.a

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