Question about LG DLE5977 Stainless Steel Electric Dryer

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Crack in drum at seam

We bought an lg blue front loader dryer two years ago, we started hearing a rumble noise like shoes in the dryer. Over a few months it started getting louder and louder...I didn't think it sounded right because it used to be pretty quite during operation. Anyway I started to look at the drum inside and noticed a defect in the welded seam towards the rear it's comming apart. If you turn the drum by hand very slow you will get the rumble sound when that tear in the seam is on bottom. Please help, this is a defect i would think.
Thanks,
Roy

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  • gonzo3333 Mar 09, 2010

    It has a 5 year warranty and i have a copy stating that from home depo, if you need it shoot me an email address. Their customer service sucks!!!!!!!!!!!! They had to honor the warranty and they fixed it.
    It cost me $85 for the service call and labor, it's back to normal now.

  • yadayada
    yadayada May 11, 2010

    suggest you try the Live Chat option of this site.

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We had the exact same problem with our LG dryer but the crack was in the front near the door. The service tech as well as the engineer from the LG R&D department both agree that it is a manufacturing defect...the result of a poor welding job by LG. The service tech replaced the dryer tub today and the dryer is as quiet as when we first bought it. I paid for the part and the repair myself to get it fixed quickly. The service tech said to use it with the crack could be a fire hazard since the heating element is open under the tub. However, the service company we use will reimburse me for the cost of the part if LG agrees to reimburse them. I am in the process of working with the resolution department to get them to agree to pay for this part. It is no longer under warranty but since there engineer has agreed that it is a manufacturer defect, I am hopeful I will get my money back!

Posted on Mar 08, 2010

  • Steven Strack
    Steven Strack Jan 11, 2014

    I don\'t have a solution but it appears that dryer tubs of various makes are having the same problem. I have a SAMSUNG DV410AER/XAA 3 1/2 years old and started hearing a thumping noise a couple weeks ago. Took a close look today and found a crack in the dryer seam near the front. Did a Internet search and there appears to be a lot of these drums cracking. Why can\'t these tubs be made a little better. There should be a recall or zero cost replacement for these. I called SAMSUNG customer support and didn\'t get any support. This is a major cost to replace, granted I can replace myself but do I really want to take the time to replace only to have another one crack? What is the consumer to do, and pay to have it fixed will cost about half what a new one will cost. Don\'t know what I\'m going to do because I thought about buying another brand but it appears that LG, SAMSUNG and I don\'t know what ever other brands can\'t be bought in confidence.

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