Question about LG DLE5977 Stainless Steel Electric Dryer
We bought an lg blue front loader dryer two years ago, we started hearing a rumble noise like shoes in the dryer. Over a few months it started getting louder and louder...I didn't think it sounded right because it used to be pretty quite during operation. Anyway I started to look at the drum inside and noticed a defect in the welded seam towards the rear it's comming apart. If you turn the drum by hand very slow you will get the rumble sound when that tear in the seam is on bottom. Please help, this is a defect i would think.
We had the exact same problem with our LG dryer but the crack was in the front near the door. The service tech as well as the engineer from the LG R&D department both agree that it is a manufacturing defect...the result of a poor welding job by LG. The service tech replaced the dryer tub today and the dryer is as quiet as when we first bought it. I paid for the part and the repair myself to get it fixed quickly. The service tech said to use it with the crack could be a fire hazard since the heating element is open under the tub. However, the service company we use will reimburse me for the cost of the part if LG agrees to reimburse them. I am in the process of working with the resolution department to get them to agree to pay for this part. It is no longer under warranty but since there engineer has agreed that it is a manufacturer defect, I am hopeful I will get my money back!
Posted on Mar 08, 2010
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Posted on Jan 02, 2017
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