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My camera stopped working. when i turn it on. the lense goes in and out a few times and then i get a request to turn the camera off and on again.

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6 Suggested Answers

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Posted on Jan 02, 2017

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  • 2 Answers

SOURCE: access and turn on again the camera

I called Sony at 800-222-7669 and was told to turn camera off, remove battery, turn camera on holding the power button for one full minute, put battery back in and power up as usual. Probably the one minute drains the residual energy in a capacitor.

I passed the info to my wife but she had solved the problem by tapping on the front to release a bind on the lens coming out. Probably caused by handling during her trip to California. So I don't know if the one-minute thing works but it is certainly worth a try.

Hope this helps you!

Posted on Jan 12, 2008

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  • 1 Answer

SOURCE: sony camera turning itself off...

Are you using the sony charger. I found that the batteries were not charging properly on mine. Don't forget that the rechargable batteries reduce in efficiency the more times you charge them. Read this somewhere !

Posted on Jul 31, 2008

zohail
  • 1223 Answers

SOURCE: Camera won't power on. Lense won't retract.

Pls check the batteries are they supplying full power to camera are they aged or old try replacing them with good power batts and Memory card try re formatting it on a PC card reader

lense is coming out at full length or there is a grinding noise or abnormal behavior in it pls check may be u dropped ur camera or any other incident broken its lense gear.

pls check and reply me for more help

Posted on Feb 27, 2009

  • 107 Answers

SOURCE: The camera focus is not working

try this link...if removing the batteries as directed on the link dosen't work , you may have to follow instructions on resetting your camera there is a link for this on that page...

http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=C91134&sliceId=1&docTypeID=DT_KNOWLEDGEARTICLES_1_1&dialogID=87750567&stateId=0%200%2087754787

Posted on Apr 17, 2009

  • 11967 Answers

SOURCE: I have a panasonic lumix DMC-TZ3 camera and it's

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Dec 02, 2009

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2 Answers

Turn the power off and on again


Hi. I had exactly the same problem with my Sony Cyber-Shot DSC-W7. The problem started after while lense was fully open, the battery became 100% empty. I did not have access to new batteries and did not have my charger with me so I put the camera on my car seat and went home. After charging the batteries, I turned the camera Off and the lense retracted 100%. Later on I tried to transfer some pictures to my PC. After connecting the camera to my PC with the dial in the P position and lense fully open I turned the dial to play in order to transfer photos. After transferring the pictures, I turned the camera off and disconnected from the computer.

I turn the camera on to take new pictures next day, The lense would go up, and and turn with lense fully open. It would never close. The screen was black with a message "Turn the camera on and off again". I tried 30 times or more and the same thing would happen again.

Here is what I did to fix my camera and it has been working normally since then.

1- I cleaned around the outside of the lense with lent free cloth

2- I used dust OFF to get raid of the remaining small dust particles from around the lense.

3- While turning the camera off, I pushed (down, up and turn) the lense in (NOT TOO Hard) by my hand. If you push the lense too hard, you may damage the mechanicall moving parts of the lense.

4- After a few tries, the lense retracted 90% +. I then pushed the lense a little harder all the way in, the way it normall retracts. The lense cover also closed 100%.

5- I turned the Camera on and off a few times. It was opening and closing exactly the way it used to. My Cybershot has been working okay since then.

I read a lot and here is what cause my lense to malfunction.

While lense was fully open and battery died, some small particles got on the lense and prevented lense from fully opening or closing.

In summery: two things could have caused your camera lense to malfunction.

1- if you had dropped your camera hard, some mechanical parts may have got damaged or dislocated. In this case you have to open the lense and replace the damaged part, clean and put it back on the camera. This is too risky for most ordinary people. You would most likely make it WORST.

2- If you did not drop it, most likly, some how some small dust particles got on the outside of the lense and they prevent the lense or the lense cover from fully opening and closing. If this is your case, please follow exactly what I did and your camera would be back to normal.

GOOD LUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jun 25, 2009 | Sony Cyber-shot DSC-W80 Digital Camera

1 Answer

Lens keep extended in an out


Hi. I had exactly the same problem with my Sony Cyber-Shot DSC-W7. The problem started after while lense was fully open, the battery became 100% empty. I did not have access to new batteries and did not have my charger with me so I put the camera on my car seat and went home. After charging the batteries, I turned the camera Off and the lense retracted 100%. Later on I tried to transfer some pictures to my PC. After connecting the camera to my PC with the dial in the P position and lense fully open I turned the dial to play in order to transfer photos. After transferring the pictures, I turned the camera off and disconnected from the computer.

I turn the camera on to take new pictures next day, The lense would go up, and and turn with lense fully open. It would never close. The screen was black with a message "Turn the camera on and off again". I tried 30 times or more and the same thing would happen again.

Here is what I did to fix my camera and it has been working normally since then.

1- I cleaned around the outside of the lense with lent free cloth

2- I used dust OFF to get raid of the remaining small dust particles from around the lense.

3- While turning the camera off, I pushed (down, up and turn) the lense in (NOT TOO Hard) by my hand. If you push the lense too hard, you may damage the mechanicall moving parts of the lense.

4- After a few tries, the lense retracted 90% +. I then pushed the lense a little harder all the way in, the way it normall retracts. The lense cover also closed 100%.

5- I turned the Camera on and off a few times. It was opening and closing exactly the way it used to. My Cybershot has been working okay since then.

I read a lot and here is what cause my lense to malfunction.

While lense was fully open and battery died, some small particles got on the lense and prevented lense from fully opening or closing.

In summery: two things could have caused your camera lense to malfunction.

1- if you had dropped your camera hard, some mechanical parts may have got damaged or dislocated. In this case you have to open the lense and replace the damaged part, clean and put it back on the camera. This is too risky for most ordinary people. You would most likely make it WORST.

2- If you did not drop it, most likly, some how some small dust particles got on the outside of the lense and they prevent the lense or the lense cover from fully opening and closing. If this is your case, please follow exactly what I did and your camera would be back to normal.

GOOD LUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jun 25, 2009 | Sony Cyber-Shot DSC-S500 Digital Camera

1 Answer

When I turn on my DSC W55 the lens does not open all the way. Is better to fix it or buy a new camera?


It usually cost more to repair digital cameras than investing in a brand new one. Before you decide to trash your camera and buy a new one try this.

Some dirt somhow gets on the outside of the lense and they would prevent the lense from opening or closing 100% as it normally does.

Clean around the lense and turn your camera off and on a few times. If the lense opened out 100%, you should be able to take pictures as you usually did. If NOT

turn on the camera and help the lense to open up by pulling the lense out NOT too hard. If the lense goes up and down you follow the lense motion (up and down and turn). If the lense opened up 100%, then turn the camera on and off a few times, it may work now.

If you have dropped the camera, some mechanical part of the lense mechanism is broken or disslocated. In that case, the lense has to be opend from the camera, inspect for broken parts or loose parts, and clean it up. If you put it back on the camera, it may work. Remember opening the lense is the absolute last thing you want to do. Most likely, you would make it worse than, before opening it.

If you decided to buy a new one and trash this camera, please send the camera to me. I will pay to you ONLY your shipping cost. I would try to fix it and learn more about the problem your lense have. I would be able to help the next person with the same problem better. my email address pourmp@yahoo.com.

GOOD LUCK !!!!!!!!!!!

Jun 15, 2009 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

My camera won't turn on


I had exactly the same problem with mine. Here is what I did to fix it.

put new battery in
1- Clean around the lense
2- While turning the camera off, press the lense in (up and down with lense movement) NOT too hard. Try that a few times until the lense either retract 100% or almost 100%. If almost 100%, press on the lense a little harder so that the lense be in 100% (like it normally closes)

If you turn your camera on and off a couple of times, your camera will work as it does normally.

GOOD LUCK!!!!!!!!!!

Jun 14, 2009 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

My Casio digital camera QV-R41 lcd viewfinder does not work


Turn the dail to a different position and try again.

Does your lense open up 100%. If not , clean the outside (around) the lense and turn on and off a few times.

If you feel the lense does not retract 100% or does not open up 100%, push it or pull the lense NOT too hard a few times.

Good luck!!!!!!!!

Jun 12, 2009 | Casio Exilim EX-S600 Digital Camera

1 Answer

When i turn on the camera the lens wont pop open even when the battery is fully charged.... i was taking pictures and it working fine turn the camera off and on again then the lens wont open anymore? i can...


The problem is
1- some dirt somehow got on the outside of the lense. After it was retracted fully in, it prevents the camera from opening again. When you turn it on, if it opens a little bit, try to pull it out NOT too hard and let go a few times. If it opened, clear the outside of the lense. Your camera should be back to normal.
2- If you droped the camera, you probably damaged or dislocated a mechanical part of the lense. You may have to take out the lense by unscrewing it and inspect it for damged parts or disconnected cable. Make sure clean the lense and test it by moving it in and out a few times, before puting it back on the camera.

Good luck!!!!!!!

Jun 10, 2009 | Sony Cyber-shot DSC-N2 Digital Camera

1 Answer

In camera or video mode it says turn the power off and on again


The problem is
1- some dirt somehow got on the outside of the lense. After it was retracted fully in, it prevents the camera from opening again. When you turn it on, if it opens a little bit, try to pull it out NOT too hard and let go a few times. If it opened, clear the outside of the lense. Your camera should be back to normal.
If the lense does not retract, but goes up and down when you turn it on or off, Clean the sides of the lense and while turning the camera off push the lense in NOT too hard for a few times. If it retrected 100% or most of the way inn, push the in a little harder untill it is 100% retracted in. Now your camera should be back to normal. 2- If you droped the camera, you probably damaged or dislocated a mechanical part of the lense. You may have to take out the lense by unscrewing it and inspect it for damaged parts or disconnected cable. Make sure clean the lense and test it by moving it in and out a few times, before puting it back on the camera.

Good luck!!!!!!!

Apr 14, 2009 | Sony Cyber-shot DSC-N2 Digital Camera

4 Answers

The lens does not stop popping in and out plus it says to turn off and on again


hi there
turn camera on, gently take hold of the end of the lense and pull toward you twisting it a few times, be gentle dont make it pop, you may howeveer hear it click. then turn off and on again the problem should be solved.

Oct 28, 2008 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

Lense error


send it in for repair. their is no easy fix for this sorry. www.digitalcamrepair.com can help.

Jul 07, 2008 | Casio Exilim EX-Z750 Digital Camera

1 Answer

"turn off and on again"


a few weeks ago i dropped my camera in the sea and i thought, ****. i was in the same boat, so i opened the shutter myself and turned on the camera and it works and takes pictures but the shutter wont close again so if you can make sure you have no dirt in your lense and you can manually open the shutter yourself it may work and if it stops turning on all together keep charging it and once it goes green turn the switch off and on again until it always turns green then it should work again.

Jun 22, 2008 | Samsung NV3 Digital Camera

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