Question about Lexmark All-in-One Printer with PictBridge

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In my lexmark 6570 when I copy a page, a black line appear from the top to the bottom of the printed page. What can cause this? I check aligment and clean the cartriges. All was Ok.

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The printer needs servicing....removing cartridges and use a soft paint brush to dust away waste catridges powder.....

Posted on Oct 05, 2009

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Scanner leaving black streaks


There are two possible fixes.

Download the latest firmware update by CLICKING HERE

The following is provided by courtesy of Lexmark:
Problem Vertical lines; Auto document feeder scan anomaly; ADF scanning problem; Scan issue; Scanner issue; Visible line; Streaks show on page; solid line down the page; Top to bottom line; Smudge runs down the page; Opaque line; Broken line; Bar all the way down the page Solution Overview

This article provides the self-diagnostic steps necessary to evaluate top-to-bottom streaks that appear when copying or scanning.

Important! This is seldom a scanner hardware failure.

The main reason for this anomaly is debris or marks on the scanner glass that is used for Auto document feeder (ADF) page scans.

Printed or Scanned Page Illustration

copyvertstreaks.jpg

Who should consider this article?

Any user of an MFP or All-In-One printer experiencing the following symptoms:

  • -Vertical lines only when using the Autodocument Feeder (ADF).
  • -Observed with any type of scan job (e-mail, ftp, solutions, fax).
  • -However, normal expected output when the page is scanned from the scanner flatbed.



ADF scan behavior

Think of it this way:

  • -The page is pulled from the ADF.
  • -The moving page slides across an ADF-designated portion of glass.
  • -The image sensor, which is located under the glass, reads and interprets the moving page's contents.
  • -Contamination on this ADF glass is seen by the image sensor for the entire length of the page.
  • -The image processor interprets the image sensor's repeated capture of this contamination as a vertical solid line.
  • -Any ADF scan function now exhibits a vertical line.



adfvertscanline.gif




Suggested Diagnosis and Fix




Step Action 1 Locate the portion of the glass designated for ADF scans.
HINT: The glass location differs by model. This area is often separate from the scanner flatbed. Please reference User's Guide for more information if you are having a difficult time locating this designated area.
2 Perform a visual inspection for any of the following recurring culprits:

  • -Clear adhesive tape
  • -Glue
  • -Ink pen
  • -Paper
  • -Marker
  • -White out
  • -Staples
  • -Environmental dust or dirt
HINT: Ink marks can be especially hard to see and almost translucent at first sight. However, the image sensor (CCD) registers them as a mark. 3 Use a clean, soft, moistened cloth to thoroughly clean and remove any marks or debris. 4 Inspect the underbelly or underside of the ADF for any marks or debris. 5 Perform another scan to see if cleaning the glass alleviated the issue. 6 Repeat the procedure if a vertical line still appears.
Remember! Printing and scanning from the scanner flatbed work fine.
7 This time, place an intentional mark on a blank sheet of paper and take note of its location. Now place that sheet of paper in the ADF and make a copy.
8 Evaluate the distance of the vertical line to the your mark. 9 Inspect that area of the glass for further debris or marks and clean as necessary.




Other Possibilities


If... Then... Vertical lines appear only when printing... Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support. Vertical lines appear when you lay the page on the flatbed... Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support. Vertical lines appear on ADF-fed printed copies, but they do not appear on scan-to-network [e-mail, FTP, folder (PC), solutions]... Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support.


May 01, 2012 | Lexmark International LEX90T9005 Inkjet...

1 Answer

There is a black line on the printed copy when doing a copy from the top feeder. There is no line when doing a copy from the glass.


The main cause for this issue is that there may be debris or marks on the scanner glass that is used for Auto document feeder (ADF) page scans.

Please click on the link provided below for a more detailed instruction on how to correct the problem.

http://bitly.com/nyI8ts

If you need further assistance please contact Lexmark Technical Support.

Aug 09, 2011 | Lexmark X364dw Fast, Wireless-ready...

1 Answer

Copy issue with a line from top to bottom


if printing is fine and copying causes line on page, I suspect that there is dirt on the scanner glass. Clean scanner glass.

Apr 01, 2010 | HP LaserJet 3050 All-In-One Printer

2 Answers

2" black horizontal line appears on paper when I fax, print,


Check the wondow where the paper passes to be scanned. You will probably find some debris or white out stuck on the glass. That is usually the cause of vertical lines on sent faxes.

Sep 17, 2009 | Office Equipment & Supplies

1 Answer

Printer smears l h side of envelope Not in printed area


The problem you are experiencing is caused by the way the text is formatted in most word processing documents. By default envelopes are printed not in black, but a dark gray. This confuses the printer and causes it to use the color cartridge to process gray instead of using the black cartridge. You can fix this problem with one of 2 ways.
Please select the "Black" only option following the steps given below:
1. Click on "Start," "Control Panel" and click on "Printers and Faxes."
2. Right click on the "Lexmark printer icon" and select "Properties."
3. Select "Printing Preferences," click on the "Quality/Copies" tab and choose "Print Color images in Black and White."
4. Select "OK."
You can also change the color of your text to a true black in your word processor. This will require you to resort to the word processor's documentation and help files.
Both of these settings will cause your printer to use the black cartridge instead of the color. If either one of these solutions solves your problem, it means your color cartridge needs to be cleaned or replaced. If you feel that the color cartridge should not be out of ink please try the following:
1. Go to the "Lexmark solution center." This can be done by clicking on "Start," go to "Programs" and Lexmark printer group. Click on the "Lexmark Solution center." Next click on the "Maintenance" Tab.
2. Select "Clean and Fix Horizontal streaks." This will produce a printed page.
The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.
If there are gaps in the lines or the print diminishes across the page, you should run the "Clean Print Nozzle" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:
1. Please open the "Solution center" again and go to the "Maintenance" Tab.
2. Select "Install color/black cartridge" and remove the cartridge or cartridges from the printer.
3. Get a damp paper towel.
4. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds.
5. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean.
6. Next dab the cartridge on the towel to make sure that the ink is flowing.
7. Snap the cartridges back into the printer.
8. On your computer, select "Old Cartridge install."
9. Repeat the "Clean Nozzle Page" one more time. If this fails to address the problem the entire procedure may need repeating.

Aug 20, 2009 | Office Equipment & Supplies

1 Answer

Printer installed & ready but wont print


found solution: driver software had an error while installing & only installed half the proper software. i had to uninstall the lexmark 5200 serious software completely & download it again from the lexmark website.
i talked to the lexmark customer service live chat line on their website & found out what the problem was. they are very helpful, i highly recommend using it if you have a problem with your lexmark product!

pretty simple solution, its just a little time consuming.

Nov 22, 2008 | Lexmark X5250 All-In-One InkJet Printer

4 Answers

LEXMARK 6570 printer - printing issue


I have a lexmark 6570 and need to install on my computer. I lost the disc to put it on on computer.

May 27, 2008 | Lexmark X6150 All-In-One InkJet Printer

1 Answer

White lines appearing on print


White Lines on the Printed Page ID:193 null.gif null.gif null.gif
Clean the print nozzles as follows:
  1. Go to Start, Programs, Lexmark, Lexmark Solution Center (or Lexmark Control Program) and select the Cartridges tab.
  2. Select Cartridge Nozzles (or Clean Print Nozzles).
  3. Check the diagonal lines above and below the solid horizontal lines. The diagonal lines should be continuously solid from left to right, with no gaps.
  4. If there are gaps at the top that diminish at the bottom, run the Clean Print Nozzle page a few more times. If the gaps are gone, the Clean Print Nozzle page has probably resolved the problem.
  5. If the gaps still exist, you should unblock ("wick") the cartridges. See How to Unblock/Wick the Cartridge Nozzles.
    For additional help, refer to the following article: How to Clean the Maintenance Station .

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3 Answers

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I have a lexmark 6570 with similar problem. Who can help?

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