Question about SanDisk Sansa Clip MP3 Player

1 Answer

Two problems 1)My sansa clip shut down on its own and when I turned it back on all files were erased. When plugged into the computer the media player still showed 3/4 of the memory still used on the clip even though there was nothing on the player. I just delt with putting less songs on the player until now. 2)Yesterday upon turning the player on the display said to remove 30 MB of memory to play, then it shut down. I can't even access the menue to delete anything before it shuts down. It would help if there was a way to delete memory from my computer but there is not. The player is now useless, any thoughts?

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Its not usles, you can delete the files while on the computer. After having in plugged in you can access it like a flash drive. Then you can open the music folder and delete as you will. Depending on what kind of files you have on it, its possible that i wont recognize the format of the file. I think though from what you've said that it did work, and then stopped playing songs that worked before. So I don't know what to do about that. I don't use the normal way of loading songs onto my Sansa clip MP# player though. I just dump all of my songs via direct transfer into the music folder in the player itself

Posted on Oct 05, 2009

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1 Answer

How do I get the downloaded music from my computer into the clip?


You have 2 ways to transfer your songs from your computer to your sansa clip:
1. Plug sansa clip to computer, double click on "Sansa Clip ...GB", double click on "Internal Memory", you will see the file "Music", copy your songs and paste them into Music file of the device.
2. Using Windows Media Player: open windows media player, plug sansa clip into computer, click on Sync tab, select songs that you want to sync, drag and drop song selected into "Sync list" on the right side of the windows media player (you should update wmp11), then click on button Start Sync.

Good luck

Jan 24, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

I left my Sansa Clip MP3 Player plugged in while putting my laptop into hibernation. Now player does not response, I can't turn it on, and laptop doesn't recognize it at all.


    Complete Reset of Sansa Clip
  1. Step 1 Turn Sansa Clip on. Press the "Menu" (Home) button on the Sansa Clip.
  2. Step 2 Press the bottom of the scroll wheel until you reach the "Settings" screen. Push the center button to choose "Settings."
  3. Step 3 Scroll down to "Reset All," and select. You will be asked to confirm the reset. Select "Yes." This option will simply allow you to reset the language and location settings on your Sansa Clip. It will not erase data from the clip. To do a complete factory restore, follow steps 4 and 5.
  4. Step 4 In the "Settings" menu, scroll down until you reach "Format" and then select. You will be asked to confirm if you wish to format. Select "Yes."
  5. Step 5 Wait for the screen to say "Formatting Complete." You have now cleared all the files from your Sansa Clip and reset it to factory settings.
  6. Resetting a Frozen Sansa Clip
  7. Step 1 Unfreeze a frozen Sansa Clip by pushing the power button up and holding it for 20 seconds. Release it, and then turn it on again.
  8. Step 2 Go to the Sansa website and download the "Sansa Firmware Updater."
  9. Step 3 Select "Run" when the updater installs. (Installation will take less than two minutes.)
  10. Step 4 Wait for the Sansa Firmware Updater to run through its system test. It will ask you to connect the Sansa Clip to the computer to update your Sansa's software.
  11. Step 5 Connect the Sansa Clip and then remove it from the computer when instructed. If this process does not unfreeze your Sansa Clip, contact Sansa support at the Sansa Firmware Updater website.

Aug 22, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Player Options for Sansa Clip


The user manual is available from Sansa's website

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to the Sandisk website and click "Firmware Updater" to find out.
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Sep 29, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Player shuts itself off


There could be a damage or corrupted file in the sansa clip. I suggest to reformat the player. To reformat the player. First turn off the player. Then slide the power switch down it will be showing red, now press and hold the center or the middle button on the player while connecting the player to the computer. It will be detected as a drive on your computer, now right click on it and choose FORMAT, make sure the file system is FAT32 then click start to continue formatting the player. This will erase or remove all the songs on your player but this will fix the problem that you are having

Aug 22, 2008 | SanDisk Sansa Clip MP3 Player

2 Answers

Won't turn on, light up, or get read by my computer


These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

May 25, 2008 | SanDisk Sansa Clip MP3 Player

3 Answers

Sansa clip shutdown


Firmware Upgrade

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

May 20, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sandisk clip


These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

May 19, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Dropped sandisk won't turn on


Sounds like a hardware damage issue, but:

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Mar 26, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Brand new Sansa Clip not recognized in My Computer


Reformat and upgrade the firmware

REFORMAT FOR WINDOWS MEDIA PLAYER - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
FIRMWARE UPGRADE - Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx

Mar 19, 2008 | Audio Players & Recorders

1 Answer

Somehow i deleted everything!


There are a few different ways to delete songs off your player - see especially the method involving the firmware update.
Preventive Medicine: To prevent Windows Media Player from adding all of your My Documents files to the Sansa player every time you connect the Sansa to the computer - Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Set up Sync". When a window pops up, uncheck the box that says "Sync device automatically".
Quick Method 1 - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Quick Method 2 - Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
Slow Method, allows more control over what gets deleted: In Windows Media Player 11, the files are organized by Music, Pictures, Videos, Etc. First, you will want to plug the Sansa player into the computer. Then click the Library tab in Windows Media Player. You will most likely be in Music view. You will see two sets of folders in the left-hand side of Windows Media Player. The first set are all the files stored in your computer. The second set of folders underneath the line that says Sansa 1GB Mp3 player (I forget the exact wording) has all the files that are stored in your Sansa player. Click on the "All Songs" folder. You can individually delete all the songs that you want by left-clicking once on the song name in the middle of the Windows Media Player window, and then pressing "Delete" on your computer's keyboard. You will have to repeat this process again for images, videos, etc by clicking the little arrow next to the picture of the musical note on the upper left hand corner of Windows Media Player, and expanding the dropdown menu, and selecting "images"...then "Videos" etc.
NOTE: After plugging in your Sansa player, if you see a message that says "Connect a Device" in the Sync tab on Windows Media Player, then the cmputer is not properly recognizing your Sansa player, and you may need additional instructions from me.
-Tha Mp3 Doctor

Mar 15, 2008 | SanDisk Sansa Clip MP3 Player

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