Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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My zune is not recognized by my pc

My pc is not recognizing my zune. I connected it and it shows that is charging but is not being recognized as pluggend in to the computer.

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Try different PCs, if it doesn't connect on any of them you have a broken logic board. The Zune logic board isnot too hard to replace. A good source for the part would be ebay. ButThere is a stepby step guide too that explainshow to replace the board : Zune repair. There are also third party Zune repair companies that do it for you.

Posted on Nov 11, 2009

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Try rebooting the computer, starting the Zune software and plugging it in again. If this doesn't fix the problem, try uninstalling/reinstalling Zune software, then reboot the computer and plug it in again. If it still doesn't work, then the computer will have to be restored to an earlier date where the pc recognized the zune.

Posted on Oct 06, 2009

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Make sure the hold/lock is not engaged

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Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.



Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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