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Anonymous Posted on Oct 05, 2009

Unable to open Windows Live Mail or IE. My system is Windows XP. At reboot I get a notice that NTVDM has encountered a system error.Also two .dll files are missing: luyehedu.dll and yetanehe.dll.

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Ginko

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  • Dell Master 19,396 Answers
  • Posted on Oct 05, 2009
Ginko
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Joined: Feb 13, 2008
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Hi.
Luyehedu.dll and yetanehe.dll are not part of Windows, and they have been installed by a third party software or a malaware.
Ensure that the antivirus is running and that it is up to date.
To fix the problem you can try doing a system restore before the problem happened.
You find system restore on Start Button>Programs>Accessories>System Tools>System restore. When doing system restore chose a close date before the problem started.
If Explorer has still problems after restore , try downloading IE8 from link at the bottom
If that does not work, then download the software Hijack This from the link below.
Trend Micro HijackThis
Do a scan with hijack this but DO NOT change anything , or you can damage the system. Publish here the output log from hijack this, and I will tell you what entries to remove to fix the DLL problem.
After fixing the DLL install Internet Explorer 8 to repair the browser.
See: Internet Explorer 8: Home page.
Regards.

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Michael Chiew said:
What did you do before this happened? What were your last deeds on the machine before the pop-up appeared?

I think what you're referring to is NTVDM CPU, not NTDVM CPU. Am I correct?

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