Question about HP Officejet 6310 All-In-One InkJet Printer

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Where do i plug the lines from my 6310 all in one into my modem

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On the back lower right of the unit you will see two ports for regular phone lines and one port for en RJ-45 ethernet cable. The phone port are for a phone line to come into to accept faxes through a ground line. If you still have regular phone service, the line coming from the wall outlet goes into the port marked "line" on the back of the All-In-One. The other port on the back of the printer is for a phone line to hook into a portable phone, that way you can answer the phone if there is no fax. The other port, for the ethernet cable goes to the modem or router, however you happen to have it set up.

Posted on Oct 04, 2009

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HP 6310 Cannot send or receive faxes message at startup. Tried another phone line with same result.


This is a result of a fax modem fialure, Common in Hp's what happends is the all in one was plugged into a nakid phone line without a surge surpressor or what not and basically got zapped, other causes could be the modem just not functioning.

Point in case your going to need to have this repaired there is NO reset albeit Magic wand that a tech shakes at it to make it work.

Let me know your comments if you wish, please do not forget to rate. Thanks

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All of my test fax are no answer. I have the


Your cable modem is not normally a source for telephone line that the fax machine will support. If you have telephone service through Comcast, You need to contact them about proper hookup to configure your fax line.

Apr 12, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

The phone line is correctly connected to the all-in-one but...


To be sure your phone is plugged in properly try picking up a different phone in your home with the fax also plugged into a phone line. The fax display should indicate "Phone off hook".
If the problem still persits, turn off the power to the printer/fax then turn it back on. This reboots the software and usually fixes the problem.

Aug 20, 2009 | HP Officejet 6310 All-In-One InkJet...

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Officejet 6310 won't turn on.


Ok try unplugging the printer for about 15 minutes and plug it back in that will reset the printer and it should work fine.
Let me know how it works out

Dec 24, 2008 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Just tried to hook up a new 6310 all in one. Can't get the fax to work Says an active phone line was not detected. The phone line when put back into the phone works ! Mike


Verify the phone line is being plugged into the correct jack, there are usually 2 - one for a phone and one to connect to your existing phone jack. See if your phone works when connected this way, if not then there is a problem with the jacks and/or internal modem in the fax.

Dec 08, 2008 | HP Office Equipment & Supplies

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Phone off hook error message


perform the steps given in the below webpage.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=bpu01832&cc=us&lc=en&dlc=en

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