Question about Logitech Harmony 890 LCD Remote Control

2 Answers

Logitech 890 blank screen. Tried taking battery out for 60 + minutes; reinstalled holding Off button. Still nothing. Suggestions?

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  • hillbrice Oct 04, 2009

    I have tried that. Any other suggestions?

  • hillbrice Oct 04, 2009

    Remote worked fine earlier; suddenly blank screen. Have tried removing battery for 60+ minutes, reinstalled holding ON/OFF button. Tried downloading firmware. Still no change. Suggestions?

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2 Answers

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  • Logitech Master
  • 13,433 Answers

Try the remote with a new battery, charge it and see if it starts up.

Recharging the Battery
Place your remote in the base station to charge. While the remote’s battery is charging: The display and its backlight, and the keypad backlight remain on.

it should start up on the charger unless theres a mechanical problem, has the remote gotten wet or dropped? are the battery contacts clean and do they touch the battery properly? if not try cleaning the battery contacts on the battery and on the remote, then try to carefully pull up the pins that touch the battery on the remote.

if the problem remains with a new battery, cleaning and charging, get in touch with logitech about your warranty and see if you can get it replaced. Logitech has very good warranty, if I remember correctly the keyboards and mouses have 5 years warranty your remote is likely still in warranty with logitech if its not in warranty with your dealer anymore.

Posted on Oct 04, 2009

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  • Master
  • 8,197 Answers

Sorry to hear about your remote losing its display. Have you tried updating the firmware on your remote? Sometimes this can restore the LCD screen. To upgrade the firmware, here are the steps:

1. Login to the Harmony software
2. Click 'Downloads' in the top right corner
3. Click 'Firmware' and follow the steps listed

Hopefully this works for you. If this does not restore the LCD screen, I would suggest you contact tech support regarding this issue.

Regards,

Posted on Oct 04, 2009

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1 Answer

Screen is blue it operates tv cable box but nothing comes on to tell you what is what


Ah! Sound like you've run into the dreaded "blue screen of death". Well, before you take your 890 and toss it out read on:

Sometimes the LCD screen2_bing.gif fails on the 880/890 series. But, there are a few tricks you can try that have brought the LCD2_bing.gif back to life.
Some LCD problems have been solved by updating the remote's firmware while the remote has been placed in 'safe mode'. To do this, launch the Logitech Remote software on your computer and click on "Downloads" (on the top menu bar). Then, take the battery out of your remote and at the same time you connect the USB cable to your remote (it should be already connected on the computer end) press and hold down the Off button at the top of the remote. This will put the remote in "safe mode". Continue to hold down the Off button until you see the message "safe mode requested" on the remote's screen and the screen starts blinking. Now, since your screen is not behaving properly, you may or may not see this message, but after about 5 seconds you can release the Off button. Now, go back to your computer and click on "Firmware". If the software is able to communicate with the remote, an update to the remote's firmware should be executed. This has solved many a 'blue screen of death' problem. Good luck!

Feb 19, 2010 | Logitech Harmony 890 LCD Remote Control

2 Answers

Blank screen but backlite is on


Had the same exact problem. Blue screen, no text, but remote worked ok - if you could figure out which buttons did what. Tried every solution posted online - battery pull for 10 sec, battery pull for 1 hr, and battery pull overnight. Tried updating software, firmware, but nothing worked. Found a replacement screen on ebay for $26 shipped, replaced it in less than 5 minutes, and works great.

Feb 02, 2010 | Logitech Harmony 890 LCD Remote Control

1 Answer

Harmony 890 just went dead. Nothing. Nada. Not


I have an 890 also. I've found that the remote doesn't always charge when it the charger. I have to put a rubber band around it and make sure it shows that the the battery symbol on the display is showing that it charging. Or the battery isn't taking a charge anymore and I'd try to replace it. Doesn't really hold a charge very long either.

Oct 27, 2009 | Logitech Harmony 890 LCD Remote Control

1 Answer

Harmony 890 Screen lights up but no text shows, its just blank


HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.


1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.

2. Connect your remote to the computer.

3. Launch the Harmony Remote Software, and log in.

4. Click "Downloads" at the top and click "Firmware".

5. The remote will go through the firmware update.

6. Select "Yes", and click NEXT to update the remote.


If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.

Oct 22, 2009 | Logitech Harmony 890 LCD Remote Control

1 Answer

Screen is blank on Logitech Harmony 890 remote. It is charged


HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.


1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.

2. Connect your remote to the computer.

3. Launch the Harmony Remote Software, and log in.

4. Click "Downloads" at the top and click "Firmware".

5. The remote will go through the firmware update.

6. Select "Yes", and click NEXT to update the remote.



If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.

Sep 25, 2009 | Logitech Harmony 890 LCD Remote Control

1 Answer

Have blank screen, but remote works. Harmony 890


If the screen is still blank after you update the firmware in safe mode, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.


Hope that helps :)

Sep 25, 2009 | Logitech Harmony 890 LCD Remote Control

1 Answer

Harmony 890 screen is blank


HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.


1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.

2. Connect your remote to the computer.

3. Launch the Harmony Remote Software, and log in.

4. Click "Downloads" at the top and click "Firmware".

5. The remote will go through the firmware update.

6. Select "Yes", and click NEXT to update the remote.



If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.

Sep 09, 2009 | Logitech Harmony 890 LCD Remote Control

1 Answer

Screen is blank


HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.


1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.

2. Connect your remote to the computer.

3. Launch the Harmony Remote Software, and log in.

4. Click "Downloads" at the top and click "Firmware".

5. The remote will go through the firmware update.

6. Select "Yes", and click NEXT to update the remote.



If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.

Aug 28, 2009 | Logitech Harmony 890 LCD Remote Control

9 Answers

LCD Screen is blank


Had the same thing:
Step 1 - remove the battery for about 60 minutes. There seems to be a little energy store in the unit and just taking out the battery, counting to 10, and reinstalling it does not work.

Step 2- Do a software update upgrade from the Logitech site. The new firmware level seems to have fixed the base problem.

If you just take the battery out and put it in, it does not work.
If you take the battery out and just hook it up to do a software upgrade, it does not work becuase the remote gets power from the USB commenction so it remains "hung"

The most disturbing thing about the whole event for me was the number of people that had the problem occur about 12 months and 1 day after purchase....ie when it was out of warranty!!!

Oct 20, 2007 | Logitech Harmony 890 LCD Remote Control

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