Question about Brother MFC-8840DN (Bundle) All-In-One Laser Printer

1 Answer

Won't stop printing

Hello, I checked the pop server on my machine and it brought in an email and proceeded to print it. 30 pages of giberish and it won't stop and I cannot figure out a way to clear it. Job Cancel does nothing. I unplugged it for a couple hours and that did not clear it. Menu 26 shows nothing. Could you please tell me how to clear the memory. There is nothing in storage and it is turned off.
Thank you.
John

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  • jseagull1 Dec 23, 2007

    Since the print job came from an emailed fax, there is nothing showing for a print job anywhere on my computer to stop it but it keeps on printing

  • jseagull1 Dec 23, 2007

    It is just a home network and the source job came through an email direct to the fax, I would guess it is in memory and I cannot delete the source, so I will have to put the paper in and let it print.
    Thank you for your help.
    John

  • Anonymous Feb 11, 2009

    Our fax machine had some strange memory way back three months ago, and when we suddenly changed the ink catridge, it started printing non-stop!! WE pressed OFF and CANCEL/STOP several times and nothing happened! We tried to delete the document and erase the memory but it still kept continuing! It was going beserk!! DUMB machine!

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  • Brother Master
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You need to delete doc from print server and from the print que.in the printer driver, then turn on printer and cancel job.

Posted on Dec 23, 2007

  • Soulvisitor
    Soulvisitor Dec 23, 2007

    If you are on a network and it is coming from the mail server then it will need to be deleted there ie the print cue of the server. The 8840 is just receivng what it is sent, either it must complete the file it is given, or the file must be deleted at source ie Server

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