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Hp m2727 nf Scanner Error 5

Hp m2727 nf Scanner Error 5 - how do you fix it

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Everything I'm reading online at HP says that either will be fixed when you re-initialize or you have to send the Printer/Scanner into HP for repair. The customer service says to call the Support line: 1-800-474-6836 to help with re-initialization.

From what I can see this is a common problem and even happens frequently on brand new machines.

If you are adept at repairing a printer. here is a link to a forum where a number of people talk about what they've done.
http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1114797&prodTypeId=18972&prodSeriesId=3377075

Posted on Oct 04, 2009

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In my case a scanner carriage motor appeared to be faulty.

Posted on Oct 16, 2013

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3 Answers

HP Laserjet M2727nf Mfp Printer Scanner Error 8


The HP M2727 has a known issue with the scanner error 8 and bad formatters. HP has extended the warranties on this product. I suggest you contact them directly and they will most likely exchange the unit.

Nov 08, 2011 | HP Laserjet M2727nf Multifunction Printer

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HP M2727 Scanner 5 or Scanner 8 error


UPDATE: HP is no longer honoring this repair.

If you have an HP M2727 and you are getting this error, there may be hope for you. Check the back of your product for the sticker with the serial number on it. Also on that sticker is the date of manufacture. If your machine was manufactured before January 1, 2010, then HP has a service advisory that addresses this issue. A service advisory is an admission by HP that the product does not meet expected standards and as such they offer a free repair of the machine, regardless of the warranty status of the product. HP will replace both the scanner assembly and the formatter on your machine and it will not cost you a dime. You simply need to contact HP at 1-800 HPINVENT. You can also contact any local HP service partner directly to obtain service. Be insistent as I have found some dealers are not aware of this service advisory. This service advisory is valid until December 31, 2011.

on Apr 17, 2011 | Office Equipment & Supplies

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What is a Scanner Error 5 Hewlett Packard M2727nf MFP


prefab_0.jpg



"Scanner Error 5 or Error 8"

Hewlett Packard Laserjet M2727

The Copier Scanner is failing to initialize or find home position. The printer will have to have the Scanner replaced by an Authorized Hewlett Packard repair facility. The printer may at times "freeze" or "hang".

This printer is under HP Warranty until Mar 23, 2011

Contact Hewlett Packard for Warranty repair. See Link Below

http://welcome.hp.com/country/ca/en/contact/phone_assist.html

2 parts need to be replaced at the same time

Parts Required as follows

Formatter - CC370-60001

Scanner/Flatbed - CB532-67905

Warranty Extension Expiration 2011-03-23

on Feb 04, 2011 | HEWLETT-PACKARD Hewlett Packard 53A...

2 Answers

We have this machine at our church purchased a three yr. warrant with it and it expired 5 mths. ago, but during the warm up it begins to make sort of a grinding noise, then display says scanner error #...


Scanner error 5 indicates that the scanner head is not moving. This is most often caused by a bad scanner motor. If you open the ADF top, you should see the main scanner glass and then a small piece of glass. This smaller glass is held in place by one screw and a plastic retainer. Remove the screw and retainer, pop the glass out and smell the inside of the scanner. If you smell burned elecrical then that motor has definitely failed and you either have to try and find another scanner or find a donor motor. (the HP 3380, 3330 and M2727 all use the same motor).

May 13, 2011 | HP LaserJet 2840 All-In-One Printer

1 Answer

I have an hp m2727 with a scanner issue,, after reboot,scanner moves back & forth on the right side, lamp blinks erratically, comes to Ready,NO error codes,,, but the scanner will not move when you try...


This type of failure usually will cause a Scanner 5 or 8 error on the control panel but not always. HP has a Service Advisory that will cover any unit manufactured before January 1, 2010. Contact HP immediately as this advisory expires soon. Any HP service partner can fix this for you but I have found that many do not even know that this advisory exists. Be insistent, this is a more common problem than HP will admit

Feb 18, 2011 | HP Laserjet M2727nf Multifunction Printer

Tip

What is a Scanner Error 5 Hewlett Packard M1522nf



prefab.jpg
"Scanner Error 5 or Error 8"

Hewlett Packard Laserjet M1522

The Copier Scanner is failing to initialize or find home position. The printer will have to have the Scanner replaced by an Authorized Hewlett Packard repair facility. The printer may at times "freeze" or "hang".


Contact Hewlett Packard for possible Warranty repair. See Link Below

http://welcome.hp.com/country/ca/en/contact/phone_assist.html


Parts Required as follows:

Formatter CC396-60001 M1522N Printer
Formatter CC368-60001 M1522NF Printer
Scanner/Flatbed CB534-67903


on Feb 04, 2011 | HEWLETT-PACKARD Hewlett Packard 53A...

1 Answer

I have an error 5 on the screen and scanner won't work.


The Scanner needs to be replaced.
This printer is under HP Warranty until Mar 23, 2011
Contact Hewlett Packard for Warranty repair.
2 parts need to be replaced at the same time (Scanner & Formatter)


Expiration: 2011-03-23
CC370-60001 1 Formatter - LJ M2727 model CB532-67905 1 SSA PKG FGI ASSY (scanner flatbed assembly)

Feb 03, 2011 | HP Laserjet M2727nf Multifunction Printer

1 Answer

I cannot print or copy with my HP LASERJET MFP M2727 NFS because the control panne show this error: SCANNER INITIALIZING ERROR 5. The only thing that is suggested is to turn on the device. When I turn on...


Hello,


This sounds like a Scanner/Flatbed Problem. This series of printers have a known problem with this component. The scanner is failing to initialize itself. The scanner does need to be changed by an Authorized HP Warranty Repair Facility. It is possible that it may be covered under an HP Extended Warranty program. See repair information VIA posted Link.


M2727INFORMATION


Cheers!!

Jan 27, 2011 | HP Laserjet M2727nf Multifunction Printer

1 Answer

Scanner LaserJet M2727 Output default


You cannot fix this by modifying settings, contact hp tech support and have them take remote access of your computer, they need to replace a file which is causing the problem.
Hp tech support 1800 334 5144
Al

Mar 30, 2010 | HP Laserjet M2727nf Multifunction Printer

2 Answers

My M2727nf doesn't coppy or scan. message displays " error 5 Turn off and turn on." After turning off and on, it keeps displaying the same message.


Hi this is def a hardware failure:

Try doing a nvram
Try doing a hard or reset or nvram:
1. Turn the printer off
2. Hold down the right arrow and the cancel button
3. Reboot the printer while holding the buttons and hold until permanent storage is displayed. Let go of the buttons and wait for the ready message on the display.

if this does not work, have it serviced they will need to replace the formatter board as well as the scanner assembly.

If within 2 years from the purchase date contact HP and request for a case number the printer has a service note for a scanner error 5 or 8.

Al
Eliteprintersolutions@gmail.com

Oct 10, 2009 | HP Laserjet M2727nf Multifunction Printer

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