Question about Epson Stylus NX400 InkJet Printer
After replacing the cartridge, the printer doesn't recognize that the new cartridge has been replaced. I have cleaned all of the cartridges, re-inserted them and still no luck.. The screen still says "Replace ink cartridges. OK to proceed
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Posted on Jan 02, 2017
If you have re-inserted the inks, then you might have a faulty ink cartridge. M88/69 indicates Magenta is not recognized and B88/69 is for black. You can have the store replace those inks for you or contact Epson tech support.
Posted on Jan 03, 2009
I had the same problem except it would not recognize any of the ink cartridges. I kept hitting the OK button over and over again with the same cartridges in place not removing them at all and it finally recognized them. Decided to go to maintenance on the printer to do a test, and it went right back to not recognizing the cartridges. So i pressed the OK button over and over again until it finally recognized all the cartridges again, but this time i did not try and go into the maintenance to do a test run. Plugged it up to the computer and it has been working ever since. So press the OK button until it recognizes the cartridges, and run no tests on it is what my solution was for the problem. Really is a pain but it works now.
Posted on Apr 06, 2009
Try to run the ink pad reset utility software.
Please log on to epson.com. The software runs on win xp and win vista.
Posted on May 03, 2009
I have to ask this question of you, just to make sure this is not an issue. Are you using a factory new ink cartridge?
Please consider the following:
If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead.
If you are using factory new cartridges, then please call the manufacturers Technical Support for assistance with the warranty on the cartridges
Posted on Jan 19, 2010
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