Question about Lexmark Photo Printer, Scanner, Copier and Fax

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How do you recieve a fax? I had a person send me a fax and the fax he said went threw but the machine did nothing.

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  • A Miller May 11, 2010

    You are hooked to the telephone line? Did you hear the phone ring? This is in a home situation? Can it be that the machine stored it in memory because it was told to do so or there was no paper? Does this all in one scan? Copy? Print?

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6 Suggested Answers

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Posted on Jan 02, 2017

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Ajkill
  • 2035 Answers

SOURCE: Fax Machine

Turn the printer off and open the access cover.
Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.)
Watch the paper as it feeds through and try to determine where the jam is occurring.
Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.

If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
Turn the printer off.
Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Posted on Mar 13, 2008

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  • 79 Answers

SOURCE: will not recieve faxes

Hi i'm an ex HP employee

i got this information from HP's website

  1. Phone company services: Do you have any of the following telephone line services from your telephone company: Voice Mail, Privacy Block, Security Screen, Anonymous Call Rejection, and Privacy Manager. These phone services are meant to prevent unwanted calls, but they will also stop faxes. Contact your telephone company for their recommended solution for receiving faxes on the same line with these services.
  2. If you wish to receive faxes automatically, verify that automatic answering is enabled on models that have an Auto Answer button, or that the Rings to Answer setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.
  3. If you have a HP PSC 2200 or an Officejet 6100 that interrupts calls or will not receive faxes, download and install the HP Firmware update for these products.
    1. Visit the HP Support and Drivers Home page .
    2. Select Download drivers and software .
    3. Type in your model number (HP PSC 2210xi for example).
    4. Click the search arrow to the right of the text entry box. You may be asked to select your product from a list of models.
    5. On the software download page, select your Windows version.
    6. Locate and select the firmware update.
    7. Follow the directions to download and install the update.
  4. If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections. For more information on using a TAM or distinctive ring service, go to Using the HP All-in-One and Fax Products with a Telephone Answering Machine (bpu04072).
  5. If you have a PBX phone system, or an ISDN or DSL modem connected to the line, there may be some phone line configuration problems. Fax machines are analog devices and cannot be used on a digital phone service such as those used in many businesses (PBX systems). Install an analog phone line for a fax machine. Refer to document Using an HP All-in-One or Fax Product on a PBX, ISDN, or DSL Phone System (bpu50333) to learn how to correct these problems.
  6. If the problem still exists, continue troubleshooting in the Faxes cannot be sent or received or you're not sure of the problem section below .
this is the link http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02151&lc=en&cc=us&dlc=en&product=441125&rule=2043

hope it works out

thanks

Posted on Jun 04, 2008

  • 48 Answers

SOURCE: CAN'T RECIEVE FAXS

Make sure the Auto answer the button is on....

Or
Reset the printer setting to default and set the rings again to 3...and try..

Posted on Jun 26, 2008

old marine
  • 2039 Answers

SOURCE: Cannot recieve or send faxes

Check out the Easy Setup Instructions available here. If you can neither send nor receive faxes, you may not have the phone line connected to the correct port, see page 34 of the guide. Also check what receive mode the machine is set for. Pages 42 and 43 explain the different options and how to change the receive mode.

Posted on Mar 16, 2009

  • 77 Answers

SOURCE: i am unable to send faxes or recieve faxes

Hi,

Please follow the steps given below to check wheather the error correction is turned off.

You need to disable "Error Correction," please follow the steps given below:
1. Press "Fax Mode."
2. Press "Menu."
3. Press "Up" or "Down" Arrow button repeatedly until "Ringing and Answering" is highlighted.
4. Press "Select."
5. Press "Up" or "Down" Arrow button repeatedly "Error Correction" is highlighted.
6. Press "Right arrow" or "Left arrow" button until "OFF" appears.
7. Press "Select."

Please follow the steps given below to recieve the fax:

1. From the control panel, press "Fax Mode."
2. Press the "Menu" button once.
3. Press up or down arrow repeatedly until "Ringing and Answering" is highlighted.
4. Press "Select."
5. Press up or down arrow repeatedly until "Pick-Up On:" is highlighted.
6. Press left or right arrow to choose an option.
7. Press "Select."
If you want to set a schedule to turn "Auto Answer" "on" or "off:"
1. Press up or down arrow repeatedly until Auto Answer Scheduling is highlighted.
2. Press left or right arrow until "On" appears.
3. Press "Select."
4. Press down arrow button to select the time for "Auto Answer On."
5. Use the keypad to enter the date and time. Press 1 for AM, 2 for PM, or 3 for 24-hour mode.
6. Press down arrow button to select the time for "Auto Answer Off."
7. Repeat step 5.
8. Press "Return" button to save the settings and exit the menu.
9. Make sure the "Fax Auto Answer" light is on.
When the number of rings you set is detected, the printer automatically receives the incoming fax.

To scan a document, please follow the steps given below:
1. Go to "Start," "Programs," Lexmark printer, "Lexmark All-in-One Center."
To see how an image will look after it is scanned, click "Preview Now."
2. Click "Scan," "Send scanned image to."
If scanning an image, choose a graphics program such as "Lexmark Photo Editor," "MS Paint," etc.
If you wish to "Scan to OCR," choose a text program such as "MS Word," "WordPad," etc.
Once the image is scanned, the "Abbyy OCR" software will open automatically.
3. To begin the scanning process, click "Scan Now."
4. To view the additional options, click "See More Scan Settings."
To indicate what type of image is being scanned, select the "Option" next to the type of object you are scanning. Your settings will be optimized for that object type.
To indicate how the scan will be used, select the relevant option from the menu. Your resolution and other settings will be optimized based on your selection.
5. To revert back to the normal All-in-One main page, click "Hide Extra Scan Settings."
6. Under "Display Advanced Scan Settings"; you can see change settings, which will affect the outcome of your scan.

Posted on Apr 27, 2009

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The message means:

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This can mean 2 things

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2) you need to have your fax machine serviced because the part that makes it pickup a fax has malfuctioned

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