Question about Dell Photo 964 All-In-One InkJet Printer
I have purchased refill cartridges and also refilled the original ink cartridges. Both my computer and my printer say that I'm out of ink. I've tried calling Dell Tech Support, but I've had no luck with them. FixYa website says to go to Printer/Fax, then Properties, then Maintenance and reset the ink counter. I tried that but don't have a maintenance tab to click on. I've also tried unplugging the printer, waiting 10-15 seconds per Dell, and plugging it back in to AC power. Still no luck. Any suggestions?
I installed a refilled cartridge I got from Ebay (remanufactured), and the same happened to me. I just ignored the message from the PC saying the cartridge was empty and clicked "Continue Printing". It did. BUT, be careful because for weeks I thought it was working, but it turns out it was printing in black from the colour printer (which is still original Dell) and not from my new refilled black cartridge. Now, annoyingly, my colour cartridge is almost empty even though I haven't done any colour printing!
I discovered you can stop it doing so and force it to use the black cartidge if you:
- go to Control Panel
- go to Printer/Faxes
- go to Properties (right-click on your printer's icon),
- go to the "General" tab & click "Printing Preferences"
- go to Advanced tab, click on "More options"
- UN-tick "Use Colour cartridge for all black printing"
- TICK "Use black cartridge to print black&white" (which will appear as soon as you untick above)
Done! It seems to have stopped it using the colour cartridge for B&W, but I'm not sure the settings remain when you switch off PC and printer. Just in case, check them again before your next printing.
The only problem I get now is that every time I turn the printer anew, I get a faulty ALIGNMENT in the printing. I tried clicking "Align cartridges" but it doesn't work (the test print gets stuck mid-job) because the printer doesn't recognise your refilled cartridge as being a full cartridge in the first place. So forget that. The rather primitive solution I came across is that every time you turn the printer on again if you take out your refilled cartridge from the cradle and put it immediately back in, it will clear the alignment problem. It's a pain in the backside, but better than wasting the money you paid for your refilled cartridge.
Hope it worked for you! Do post here if you had good results!
Posted on Jan 16, 2009
I tried all the above and it is stll not reading the ink levels.
Posted on Sep 09, 2008
Go to dell AIO center
click maintain/troubleshoot on the top
under trouble aio problems - click ink levels
click maintenace tabs
and then clean print cartridges and align print cartridges. then try printing a test page.
if this does not work, remove the cartridges and install them again.
let me know how it goes
Posted on Dec 28, 2007
Try the following:
Remove the cartridges, turn the printer off, unplug the printer for 30 seconds (this step is important), plug the power back in, turn the printer on without the cartridges installed. Then, when prompted, install the cartridges. The printer cartridge counters should be reset and you should be able to print.
Posted on Sep 18, 2008
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