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I would first go to the manufactures web site and ask for support. In the mean time, I would open up the paper tray and inspect where the paper feeds into the rollers. If there is another access point, where the paper comes out, inspect that area as well looking for paper or fragments. Sometimes if you can turn the print rollers by hand a paper jam will reveal itself
If there is no direct symptom of paper jam and still you cannot do printing properly, find whether it is because of drum problem. If the paper gets into the end gear of the rotating drum and gets stuck there, you cannot access the printing function. Switch off your printer and check the plastic arms of the printer drum. If there is any paper piece jammed in any of the arms, you can't continue printing. Here also cleaning is the best method to solve the problem. While cleaning, check the arms of the rotating drum. get more information to fix brother mfc printer paper jam problem .
One of the main causes for paper jams is the presence of dirt, dust, or debris in your toner cartridge. The paper coming into the cartridge would get stuck. So clean your printer regularly. Remove the dust from the printer. Also find out whether any jams occurred in the sensor hole in the upper part of the rotating drum. Do not touch the roller while cleaning. If the oil in your body gets into the roller, the printing media cannot roll over it properly and you can't get rid of the printer problem.
the rollers that feed the paper into the machine have a a set time limit to do so... if the rollers cann't do it in this time limit then you get a paper jam. you either need to clean the rollers with isopropyl alcohol (rubbing alcohol ) and a rag or replace the rollers...
Try making prints or copies with the rear door open. If it does not jam your fixing unit (hot area) is functioning properly. With the rear door closed try again making copies or prints. If it jams it's most likely the exit rollers acting up.
1. I've seen the exit sensor break on these units and sometimes the drive gears wear and do not feed properly.
2. If using after market toner or refills this may also coat the exit roller with a film which prevents the exit rollers from feeding parper out by reducing the friction of theses rollers. Clean with fantastic untill cloth does not turn black.
Hi, Remove the jammed paper. Unplug the printer from the mains and PC. Inspect the rollers, etc for tiny paper piece(s) that may be stuck, or other debris. Try to clean rollers and make sure they are dry. Keep printer unplugged for about 2 minutes and replug and try a test print. Also make sure that you have waited long enough for the printer to heat up before giving a print job. Finally, it could be an issue with the paper sensor. If this is the case, you will probably have to take the printer in for servicing..
Possible cause: The eject rollers get too slippery because of paper dust and other foreign matter. Recommendation: Clean the eject rollers with a paper towel dampened with water. A second cleaning may be necessary. The easiest way to do this (without disassembling the machine for full access to the rollers) is to hold the dampened paper towel against the rollers and make a blank print. Clean the rollers as they turn and remove the paper towel as the paper ejects. Repeat as necessary. Now is a good time to also clean the paper pick up roller and feed rollers to prevent feeding problems.
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by
holding it with both hands and pulling firmly. The goal is to keep the
paper from tearing. If several pieces are jammed together, try pulling
out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do
this step especially if the jam message comes up repeatedly without any
obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or
ink cartridge and paper trays, close any doors you opened and turn the
printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
a piece of thick paper, for example photo paper and press the resume
button (may be diffrent button on diffrent models) a few times to the
printer picks up the paper and puts it through the machine.