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DS cartridge is pushed in but does not stay in

Trying to put a cartridge in but pops out and does not go all the way down

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Posted on Dec 28, 2007


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It sounds like you may have a defective clip on this cartridge. I would try to return it to the store for a refund or exchange.

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Make sure latch is closed and try again

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bwiselady -

If it doesn't pop out when you lift the latch, your return spring may be stuck, bent, or broken. Try pushing the cartridge in gently, and put the latch down over it. Then try to lift the latch and see if the spring pops the cartridge out.

If that fails, lift the latch and remove the other cartridge. Then, lift the latch on the stuck cartridge and try to gently pull it out. This won't cause any damage unless something is snagged on the cartridge, which is not likely. If you feel a lot of resistance when trying to pull the cartridge out, there is something very wrong, and you shouldn't proceed. Then take it to someone with experience fixing the printer.

Here is the HP support page for your printer:


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