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I bought a Seagate Free Agent Go 500GB portable external hard drive. I baced up all my files on to it, including a photographs. I bought a new computer, and when I plugged it in to the new computer I thought I could easily retrieve all my files, but for whatever reason I cannot get access to them. I understand my files may have been encrypted, but I am baffled as to how to retrieve anything. The packaging did not include any instructions - how can I retrieve all my files??

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What type of message do you get when you try to access them?

From your description, it sounds like you need to take "ownership" of the files/folders you are trying to open.

XP: http://support.microsoft.com/kb/308421

Vista: http://windowshelp.microsoft.com/Windows/en-US/Help/31ad4562-aee7-4fed-8316-89114dc973031033.mspx

Hope this helps.

Posted on Oct 04, 2009

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Ok,

Sounds like it's one of three things then

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Shell trouble I have already advised a dozen or so people this week that if CHKDSK doesn't work, replace the shell with a new one and see if the hard drive works in the new shell.

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Chris

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