Question about Dell TrueMobile 1184 Wireless Broadband Router (802.11b) 9U555 (9U555)

1 Answer

My router wont work with aol

Is there any way that i can configure my router to work with aol?

Posted by on

  • bloodyanoyed Dec 26, 2007

    pasha19. thanx for trying to help but your solution is alien to me as i am an idiot when it comes to IT. can i just add that my router was working with aol then my hubby installed win vista now it wont work even tho i reinstalled win xp, i have asked aol for help but they dont support my router, but offered to sell me one of there`s, when i install the router cd i follow all steps but with no luck, the wireless light is not on is there anything else you can sugest before i fling it through the window

×

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 556 Answers

There are two possible configurations you may have wired.

If you wired a lan port of the your existing modem or modem/router to a LAN port of your Dell Router you may need to turn DHCP off and assure the LAN address in the dell router is a static address unique in the original routers subnet. (if you do not know the original router's address the ipconfig/all and ping commands below will help determine that answer.

If you wired a lan port of the your existing modem or modem/router to a LAN port of your Dell Router you need to review the following.

According to your wireless router's guide it's factory defaults are setup reasonably to connect to another router uing the WAN port provided you check one item.

What IP addresses are being assigned or used by the device you are attaching to?

I assume you are attaching this to a modem or a modem/router box attached to a phone line with DSL service and you computers have Windows XP as the operating system and AOL works when attached to the modem or modem/router box. IF is incorrect please respond with a comment to this problem for revised instructions.

With a computer wired to the modem or modem/router that is successfully accessing the internet and AOL I need you to perform the following tasks:

Click Start then All Programs then Accessories then Command Prompt
In the window that opens type

ipconfig /all

press enter then record all of the following for each adapter
adapter
IP address
Subnet Mask
Default Gateway
one or more DNS addresses

The back in the same window enter the following command using the default gateway(s) from above (to find your router address)

ping (default gateway)

you will either get 4 timeouts -- the connection fails or 4 messages with elapsed times generally measured in ms or milliseconds.

What you are looking for in the above
Good entries look like this
x.y.x match each other if subnet mask is 255.255.255.0
u should be unique for the network
Wired IP address x.y.z.u not 0.0.0.0 may be 192.168.0.u
SubNet Mask ?.?.?.? assuming 255.255.255.0
Default Gateway x.y.z.? not 0.0.0.0 may be 192.168.0.1
DNS addresses ?.?.?.? not 0.0.0.0
where at least one is not zero.
and the ping of the gateway does not timeout.

IF your gateway address does not begin 192.168.2.? and your router's lan address is the factory default 192.168.2.1 then we are looking for another issue.

Please respond to this message with a comment indicating what you achieved and what you learned. We will try to find additional steps for resolution.

After the above is working you may also want to address wireless security
First you must choose a common encryption strategy for your home network. (Yes I am assuming Home Network)
In most consumer routers you activate encryption on the wireless services of the router. After doing so you must also actiate encryption services on the wireless adapters that communicate with the wireless router. The names of the encryption services in the wireless router and wireless adapter are WPA and WEP. It is important to assure all wireless adapters to connect to the wireless router can handle the encryption chosen because the router will only perform one. There are options within each technique such as the number of bits of the keys -- the longer the better but only as long as the shortest device can support. WPA is preferable to WEP because it was designed to correct weaknesses in the WEP standard and implementation. However if there is even a single device to be connected that cannot do WPA you must do WEP or replace the device WPA in home systems often have a couple of other attribute being WPA-PSK and algorithm of TKIP -- which again every wireless adapter and the wireless router/access point must support.
To procede further in a sane manner you need to identify all wireless devices that will participate in your wireless network and determine their capablities for encryption. This is generally done searching manufacturer websites under support looking for user guides and firmware updates. Sometimes a devices capabilities in the manual require firmware updates to be true for the device. Once that is figured out the standards for your network can be set and the actual implementation can proceed. You will probably want a working wired computer to maintain access to the outside world for assistance if anything goes wrong. You also want to track your changes and know how to back things out incase things become too difficult.
If you have any additional questions or would like to a review of your plan or assistance determining a plan gather up the appropriate manufacturer's names and models and I will assist as time permits.

Posted on Dec 22, 2007

  • david Dec 26, 2007

    So I was addressing the wrong problem earlier. I thought the router was the change that was not working. Since the router has been working this is an entirely different issue. Installing Vista unless you were very careful probably resulted in the missing device drivers including your computer's wireless adapter which left you unable to access the router from the computer's end not the router's end. The return to XP quite possibly has left you in the same situation missing drivers for devices in the computer.


    Question Were these complete reinstalls in the laptop formatting the disc drive and starting from scratch?



    Regardless - Please provide the manufacturer and model of you computer and any other devices like PCI cards that slip into your computers attachment slot. I will then try to find the manufacturers site for the drivers so you can download them -- this may bring your computer's wireless adapter back to functional status.

×

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

AOL Broadband - no probs getting internet connection, can access through internet explorer. Mother wants to be able to access through AOL software...she prefers it! Had connection probs, so AOL provided...


Sounds like the router is not configured properly. I would follow the instructions that came with the router. There is a free program called Network Magic www.networkmagic.com that you can download and run free for 30 days. I have used this program to sortt out network related problems

Mar 19, 2011 | Computers & Internet

1 Answer

Router and Aol server not conected.


With AOL make sure you have set these values in the Netgear
ADSL settings as PPPOa
VC 0,38
MTU setting to 1400

If you still have problems

Start -> Control Panel -> Add/Remove Programs -> select AOL Connectivity
click Add/Remove -> use the repair option

Follow instructions to repair.

Once complete make sure modem is configured and switched on and
try restarting AOL.

It will search for your connection, find it and allow you to log on.
Configuratin instructions can be found here
http://www.howtofixanything.co.uk/howto-278.html

Feb 10, 2009 | NetGear DG834 Router

1 Answer

Zyxel internet configuration doesn't accept passowrd/username


AOL have a couple of special requirements for the username and password which can catch you out.

Here are a couple of pages which might help:
1. AOL screenname requirements
2. AOL password requirements

This issue caught me out while ago. However, this may not be your problem, so please come back if this answer doesn't help.

Dec 19, 2008 | Zyxel P660HW-D1 Router

1 Answer

Router problem


you have to configure AOL to use broadband options to get connected using your router

Feb 08, 2008 | Computers & Internet

1 Answer

Cant get onto configuration page of router as says authentification failed


In the simplest sense could this be an intermittent wire issue -- evidenced by depending how it is moved it disconnects or reconnects? Secondly if this is your device and not AOL's or someone else's like your ISP AND YOU KNOW THE ENTIRE CONFIGURATION CONTENTS.

REPEAT AND YOU KNOW THE ENTIRE CONFIGURATION CONTENTS. You may be able to find a user guide with reset instructions to get access to the configuration again.

Dec 03, 2007 | Alcatel SpeedTouch Pro (3EC18804CCAA)...

1 Answer

D-Link dsl-2640b


see

http://www.smallbusinesscomputing.com/webmaster/article.php/2248681
The first answer seems to address your question however as noted in your article the mode you have is not on AOL's recommended however it does support PPPoE so it may (should?) work. I recommend setting it up and getting it to work with a computer wired to the router before configuring and testing wireless connections. In terms of wireless configuration see

http://www.fixya.com/support/t281214-wireless_security

Dec 01, 2007 | D-Link ADSL2/2+ Modem/Wireless Router...

2 Answers

Belkin G+ MIMO Modem Router


unistall AOL, clean out temp files, clear history, go to control panel, internet options, Connections tab, remove anything in the dial up and virtual private networks....should be good to go.

Let me know.

Nov 11, 2007 | Belkin Wireless G Plus MIMO (F5D9230-4)...

1 Answer

AOL DSL Plus


AOL DSL+ now uses PPPoE for authentication bypassing the client software. To set up your router: Step 1 Log into the web-based configuration of your router by opening a web browser such as Internet Explorer or Netscape and enter the IP address of the router (192.168.0.1). Enter admin for username and then your password (blank by default). Configure the WAN side to use PPPoE. Please consult your manual for login instructions since all routers are not the same. Step 2 Enter your screen name followed by @aol.com for the user name. Enter your AOL password in the password box. Step 3 You will have to set the MTU to 1400. AOL DSL does not allow for anything higher than 1400. Step 4 Apply settings. Step 5 Unplug (turn off) the power to the modem and router. Wait 1 minute and then power on only the modem. Wait about 1 minute and then power on the router. NOTE: If you connect to the Internet with a different Internet service provider and want to use the AOL software, you can do that without configuring the router?s firewall settings. You need to configure the AOL software to connect using TCP/IP (LAN). Contact AOL for more specific configuration information of their software.

Feb 16, 2006 | D-Link DI-707P Router (DSDLDI707P)

1 Answer

AOL DSL Plus


AOL DSL+ now uses PPPoE for authentication bypassing the client software. To set up your router: Step 1 Log into the web-based configuration of your router by opening a web browser such as Internet Explorer or Netscape and enter the IP address of the router (192.168.0.1). Enter admin for username and then your password (blank by default). Configure the WAN side to use PPPoE. Please consult your manual for login instructions since all routers are not the same. Step 2 Enter your screen name followed by @aol.com for the user name. Enter your AOL password in the password box. Step 3 You will have to set the MTU to 1400. AOL DSL does not allow for anything higher than 1400. Step 4 Apply settings. Step 5 Unplug (turn off) the power to the modem and router. Wait 1 minute and then power on only the modem. Wait about 1 minute and then power on the router. NOTE: If you connect to the Internet with a different Internet service provider and want to use the AOL software, you can do that without configuring the router?s firewall settings. You need to configure the AOL software to connect using TCP/IP (LAN). Contact AOL for more specific configuration information of their software.

Feb 16, 2006 | D-Link DI 707P (DI-707P) Router

1 Answer

Internet connection provided by AOL DSL Plus


AOL DSL+ now uses PPPoE for authentication bypassing the client software. To set up your router: Step 1 Log into the web-based configuration of your router by opening a web browser such as Internet Explorer or Netscape and enter the IP address of the router (192.168.0.1). Enter admin for username and then your password (blank by default). Configure the WAN side to use PPPoE. Please consult your manual for login instructions since all routers are not the same. Step 2 Enter your screen name followed by @aol.com for the user name. Enter your AOL password in the password box. Step 3 You will have to set the MTU to 1400. AOL DSL does not allow for anything higher than 1400. Step 4 Apply settings. Step 5 Unplug (turn off) the power to the modem and router. Wait 1 minute and then power on only the modem. Wait about 1 minute and then power on the router. NOTE: If you connect to the Internet with a different Internet service provider and want to use the AOL software, you can do that without configuring the router?s firewall settings. You need to configure the AOL software to connect using TCP/IP (LAN). Contact AOL for more specific configuration information of their software.

Feb 16, 2006 | D-Link Express EtherNetwork DI-604 Router

Not finding what you are looking for?
Dell TrueMobile 1184 Wireless Broadband Router (802.11b) 9U555 (9U555) Logo

266 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18425 Answers

Alun Cox

Level 3 Expert

2678 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Are you a Dell Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...