Question about Xerox WorkCentre C2424DN All-In-One Laser Printer

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Xerox C2424 Light Stripes with black ink only I've recently replaced the printhead yet continue to get a light stripe when I print anything out. Also, when I run the eliminate Lgiht Stripe test, the black ink has a lot of missing spots (the other colours are fine) Please help - thanks

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6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 208 Answers

SOURCE: Light Stripe Problem

Try the jet substitution mode.
Here are the instructions.

To enable the Jet Substitution mode:

  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Eliminate Light Stripes], and then press the [OK] button.
  4. If necessary, select [Print Light Stripes Test] to make a Light Stripes Test print that shows any weak or missing jet and its jet number.
  5. Press the [Up] or [Down] arrow button to select [Jet Substitution Mode], and then press the [OK] button.
  6. Press the [Up] or [Down] arrow button to select the color for the weak or missing jet, and then press the [OK] button to select the color.
  7. Press the [Up] or [Down] arrow button to select the number of the weak or missing jet (1 to 309), and then press the [OK] button to confirm the selection.

    NOTE: If necessary, press the [Up] or [Down] arrow button to select [Save Change and Select Another Jet] to substitute more jets.

  8. Press the [Up] or [Down] arrow button to select [Save Change and Exit] and then press the [OK] button to complete the procedure.

Posted on Dec 04, 2007

  • 2072 Answers

SOURCE: Xerox Phaser 8400N Printing Stripes

When you go into the eliminate light stripes there is also a mode called Jet Substitution. You can sometimes bypass the bad jets.
If that does not work then the print head will most likely need to be replaced.
You can replace the printer for less than the cost of a print head normally..

Posted on Jul 08, 2008

  • 2072 Answers

SOURCE: xerox c2424 with error code

One of 2 things. Most of the time, the print head block becomes contaminated with ink from the machine not sitting level. Some seeps out of the print head or the cleaning tray.
The other possibility is if the machine was powered down improperly the print head wiper blade is tacked to the print head.
Either way the fault is caused by the print head not bein able to move side to side or front ot back properly.Soooooo how do you get to it.
First remove the power, the on the right side of the machine where the power cord plugs in, 1 remove the power cord, then remove the document feeder/scanner cable. Loosten the 2 thumb screws on the molex connector and remove that plug, it is mounted vertically so when you go to reattach it, it can be a pain and the lower screw is sometimes difficult to get tight, so use a screwdriver to get it snug.
Go to the back of the machine and there are 2 metal tabs that hold the scanner document feeder in place. Slide the assemnbly back as you release those tabs, remove the scanner/feeder assembly and set it aside. To get to the block you will have to remove the side covers only, that is one screw each on the upper back of the covers, right where you slid the scan/feed assembly off. You will think there are more screws to remove, but there are not. What you do is go to the side of the machine and lift up and out on the cover, you have to lift up on the very top edge of the covers to pop the tabs off the frame, NOTE the front cover will also pop off, that is what holds those 2 covers in place on the front of the machine.
Once you get the covers off, Looking from the FRONT now, go to the left side of the machine, You will see about 2/3rd of the way back on the lower portion of the frame a 1 in x 1 in stainless steel block with a 1/2 inch or so shaft running through it. Ther is a spring assembly over it, that just pulls out and up to the left and clips on there for removal of the block. Please rememeber to put that spring assembly back in place when reassembling. My thoughts are that when you look in that block, you will see a lot of yellow ink built up in it, You may have to pick at some of the built up ink to get to the print block and most likely it will be very tight,and will require the use of some channel locking pliers to remove the block. Take your time, twist in a clockwise then counterclockwise motion to losten the block and pull itout toward you. Soak it in hot water to losten the ink and clean it until all the ink is removed. Also clean the print head shaft as best you can and remove any residual ink in the machine. If that indeed is the problem, once that is cleaned well and the block is loose around the shaft you can reassamble the machind and return it to service.
Now if the wiper is tacked to the print head, you will then have to remove the ink loader. That is where you put the ink sticks. To do that, you remove the small white cover that runs across the upper back length og the machine, it has 2 screws holding it in, and also the metal bracket under it comes off. To remove the ink loader, there are plastic tabs on the right and left sides to release to lift it up, then disconnect the 2 connectors to the ink loader and remove it. Once you do that, you have acess to the print head drum area. Look between the print head and the drum, there is a pinkish color blade that would be stuck to eht print head. Gently release it from the print head and reassamble. Then one you do that, run the remove light streaks and remove smears modes on the machine.
One of those 2 items is most likely your problem. In order the print block is the problem about 75 percent of the time, the blade tacking about 15 percent of the time and the other 10 percent is the wiper clutch.
Let me know, we can resolve this one.

Posted on Jan 29, 2009

  • 2072 Answers

SOURCE: Cant locate the printhead on xerox C2424

Remove the covers. But before you go to eh print head itself, there is a print head pivot block that often gets contaminated with ink. The code you are having, is related to the print head not being able to move freely side to side, or tilt properly.
To access that block. You have ot remove the document feeder and scanner. To do that you disconnect the cable, it runs from the back to the scanner to the opening where the power cord plugs in, remove the 2 thumb screws and unplug it. You slide the doc feeder and scanner back, then depress the two tabs and completely remove it.
There is one screw in the back that holds on both the left and right side covers. You have to lift and kind of twist the covers in about the middle of the machine, The front cover will also pop off, it has tabs that holds the front covers together. Then remove them.
Look on the left side of the machine, looking from the front. You will see a stainless steel block, about one inch square, located about 2/3rd of the way back on the lower 1/4th of the frame. It has a spring and a clip over it. Just pull out on the spring bracket and locate it up and to the left, It is meant to be put there for servicing.
Look at the block. it may be filled up with yellow ink. If so , remove it with channel locking pliers. It may be VERY tight, so work it out slowly. Then soak it in hot water, that softens the ink , and clean it and the shaft thouroghly and remove as much excess ink from teh surrounding area as possible. Also, IF that is the problem. Probably a 75 percent chance, then when you return the printer to service. Get a small level, and make sure the printer is level BOTH side to side and front to back. To do that , you place the lecel on the platen glass, sideways then front to back. Often times those printers are not level and that causes the problem. The other things that happens is simple spill over from the ink catch tray, It is imperative you have those printers sitting level.
If thats not the problem. let me know We will go from here.

Posted on May 18, 2009

pineworks
  • 4041 Answers

SOURCE: Xerox Work Centre C2424 System Error

Hi there
I found some thing maybe do for you it may not be rhe right code you have at this moment but it come in handy for you.



082122a.jpg

31,004.40:6909: it's a mechanical initialization jam error. Pull out the paper tray to make sure it doesn't have a jam. Try also to manually feed some heavy paper or card stock through the printer to make sure the sensor in the preheater isn't stuck.

39,002.40 : DRAM test failure.

39,012.40:56208: "Cycle the power" and if that does not work replace the document feeder.

39,012.41: Document Feeder Optical Failure. Replace the document feeder.

4,0XX.6x: Process Control Software Fault.

· Reset NVRAM and then retest.
· Ensure ground integrity for the system
· Replace the EEPROM chip.
· Reboot the system.
· From the System Setup menu, go to "Information", "Troubleshooting"
· Service Tools menu.
· With the cursor at the top of the Service Tools menu, press both the Up Arrow
· and Down Arrow buttons to display the Hidden Service menu.
· Reset NVRAM is in there.

Also may be handy is this.


4,0XX.6x Process Control Software Fault
Error 04,041.66
Solution 1:

a. Reset NVRAM and then retest.
b. Ensure ground integrity for the system.
c. Replace the EEPROM chip.
d. Reboot the system.

1. From the System Setup menu, go to Information --> Troubleshooting -->
Service Tools menu.
2. With the cursor at the top of the Service Tools menu, press both the Up Arrow and Down Arrow buttons to display the Hidden Service menu.
3. Reset NVRAM is in there


Solution 2:

1. Turn the system power ON.
2. Wait for the Xerox logo to begin moving across the display.
3. Before the logo is centered on the display, press and hold the Back and Info buttons on the control panel.
4. Hold both buttons until the display reads “Beginning Service Mode Initialization”. Release the buttons and the system reboots into service mode with the Service Diagnostics menu displayed. Hope it will help you in some way of finding the fault. Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Posted on Feb 03, 2010

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Xerox Phaser 8550 is printing green and yellow with some gray color on all the print job, even after I replaced the ink loader, the black color came back but still getting only green and yellow. The ink...


Try printing a light stripes test page (Troubleshooting, print quality problems, troubleshooting print quality page).
If you have loads of missing jets, run a couple of head cleans, if you see improvement, it is worth running some more, if not, try switching off overnight and rebooting next day. If it still won't clear, you may have a faulty printhead.
If you do not appear to have many missing jets but the colours are all just wrong it may be that the ink has gone stale. Run a couple of head cleans and you should see the colours start to improve. If it is getting better, all you can do is keep running head cleans until you have replenished all the ink in the printhead well.
Hope this helps.

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Have ou gone into your menus. Into troubleshooting, then image quality.
You will want to run both the eliminate light stripes and eliminate smears procedures. that will purge the print head, blow air through the jets and hopefully resolve the problem. I do believe the 8550 has a Jet Substitutin procedure where you can do a workaround and make other jets make up for the light areas.
here are some directions, Will forward more

  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Troubleshooting Print Quality Page], and then press the [OK] button.
  4. Evaluate the 'Light Stripes Test' page for missing printhead jets, such as missing Cyan, Magenta, Yellow or Black color bars. The 'Light Stripes Test' page is the last page of the Troubleshooting Print Quality Page that printed.

    WARNING: To avoid injury, do not touch the sharp metal strip attached to the clear rubber wiper blade in the Maintenance Kit.

  5. Use a clean lint-free cloth or a new paper coffee filter to gently clean the maintenance unit's clear rubber wiper blade, use only a wiping motion across the entire length of the wiper blade, and then empty the waste tray. A dirty maintenance kit wiper blade can cause white lines and weak or missing printhead jets.


  6. 8500-wiper-blade-clean.jpg

  7. Repeat step 3 to reprint the Troubleshooting Print Quality Pages. If there are no missing or partially missing color bars then the print quality problem has been resolved. If there are missing or partially missing color bars then the printhead cleaning procedure will need to be performed. Continue with the next section.
To clean the printhead using the basic eliminate light stripes procedure:
  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Eliminate Light Stripes], and then press the [OK] button.
  4. Press the [Up] or [Down] arrow button to select [Basic], and then press the [OK] button. The printer will perform a head cleaning, which will take about five minutes. The printer will then print a cleaning page and a light stripes test page.
  5. Repeat steps 1 - 4 one more time. If there are no weak or missing jets then the print quality problem has been resolved. If there are still weak or missing jets after two basic light stripe cleanings, continue with step 6.

    NOTE: Do not try the Advanced Eliminate Light Stripes Cleaning mode without performing two basic cleanings first.

    To clean the printhead using the advanced eliminate light stripes procedure:

  6. Press the [Up] or [Down] arrow button to select [Advanced], and then press the [OK] button.
  7. Select the missing jet color and number. If necessary, check the light stripes test page to determine the color and jet number of the missing jet.

    NOTE: Only perform the advanced light stripe cleaning once. If weak or missing jets still persist, continue with step 8.


  8. Print the Troubleshooting Print Quality Page. Evaluate the Light Stripes Test page for missing printhead jets, such as missing Cyan, Magenta, Yellow or Black color bars. If necessary, perform the basic eliminate light stripes procedure one more time. If the Advanced Eliminate Light Stripes procedure does not resolve the weak or missing jets, perform the Enable Jet Substitution Mode. See the Related Items below.

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You need to run the eliminate light stripes. it should be in the menu, under troubleshooting, print quality issues. you can run this up to 3 times. you want the run the basic light stripes, not the advanced. If after 3 times running this, you are still missing jets, your printhead is bad. If you are using aftermarket ink, media sciences might cover the repair, if not, the printhead costs as much as a new machine. about $650+labor.

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1 Answer

I have a Xerox Phaser 8400 with image problems. After power up it prints a Startup Page - That page is black text which faded and slightly distorted in some areas and in areas that are in Color only...


What you are describing is a bad print head. You can try running the eliminate light stripes several times, and jet substitution, but most likely the print head will have to be replaced to remedy your problem.
You can try googling. Phaser printer print heads or phaser printheads.
There seems to be a secondary market appearing for those print heads. I can tell you from Xerox, if you have no maintenance agreement, they cost $750 per print head.
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1 Answer

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1 Answer

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Scroll to Troubleshooting Print Quality Page. Press OK.
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Clean the maintenance unit's wiper blade and empty the waste tray. A dirty maintenance drawer wiper blade can cause white lines and weak or missing printhead jets. Using a clean lint-free cloth or a paper coffee filter, gently clean the blade with a wiping motion across the entire length of the wiper blade.

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1 Answer

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Hi jbasset285: Your printhead may be bad do to third party ink.
Try these steps first.
Diagnosing Print-Quality Problems
The Troubleshooting Print-Quality Page provides a good overview of the most
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1. From the Control Panel, scroll to Troubleshooting, then press OK.
2. Scroll to Print Quality Problems, then press OK.
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1 Answer

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When you go into the eliminate light stripes there is also a mode called Jet Substitution. You can sometimes bypass the bad jets.
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