Question about Jenn-Air JCD2389G Side by Side Refrigerator

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Freezer not cold

We awoke this morning to find water (1/2 litre +/-) on the floor and the food in the freezer defrosting. The refrigerator side is okay.

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Could be alot of things. First thing: fully defrost the unit. It might be ice. One way is to shut it for about 2 days and let the rest of the ice melt. Clean the condenser coils. Check door gaskets. Restart the unit and check for refrigerant amount: Find the compressor from the back, clean off the largest pipe. Start unit ( must be off for at least half an hour). It will frost up. Does the frost stop after 5 minutes? If icy,dry or wet, you are okay.

Make sure your doors seal properly.

After that, might be the defrost timer or the control panel. Hard to tell.

Posted on Dec 22, 2007

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Hi,

Thank you for contacting fixya.com.

Check the coils on the rear of the refrigerator and make sure they are clean and dust free. Also check the back wall or floor of the freezer section for frost. Check the evaporator fan to see if it is running. Check the condenser coils under the unit for blockage from dust. Check the condenser fan under the unit to see if it is running. If you have frost in the freezer there is a problem with the defrost system and the freezer will start to warm eventually as well as the fresh food section. If that is the problem you can check the defrost terminator, defrost heater/s, and the defrost timer or adaptive defrost control If used on your unit or the main control board if so equipped. Also check the freezer to ensure it isn't over loaded with food stuff, reason being air must flow freely threw out the entire refrigerator in order for the thermostat to work correctly.

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The freezer side is not keeping food frozen. Every three minutes I hear something turn on and it runs for about xx seconds. The model number is ASD2626HES. The refrigerator side seems fine.


Hello,

Check the temperature setting
Assure that there is enough room for air flow in the freezer or freezer
Check for air flow restrictions in vents
Test the temperature control
Clean the condensor coils
Check the door seals
Test the door switch
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Test defrost timer
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Check the temperature setting
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Clean the condensor coils
Check the outlet voltage
Test the condensor fan
Test the compressor relay
Test the overload protector
Test the compressor motor
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Test the defrost timer
Test the defrost heater
Test the defrost thermostat
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Remove spoiled food
Clean freezer interior with a solution of h
Clean freezer interior with a solution of hot water and baking soda
Clean the door seals
Remove breaker strips and check for wet insulation
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Check the drain pan
If you have an ice-maker, check the water supply hose going into and coming out of the water inlet valve
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Check for a clogged drain tube
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s

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All items in freezer were defrosted when I opened the door this morning. Fridge is semi cold.


Hi



Some leaking water refrigerator helps....

  1. My older style Amana freezer on top refrigerator is leaking inside
  2. My refrigerator is leaking water inside
  3. My refrigerator is leaking water onto the floor
My refrigerator is leaking water inside the fridge:

Most times this is a plugged defrost drain system. The defrost heater in the freezer section melts the frost and changes it to water, this water is suppose to flow down a drain system. If this drain system is restricted or plugged the water will leak inside the refrigerator. The drain system starts in the freezer section with a tray built under the evaporator coil. The water is funneled through a small hose into a cup in the top middle of the fresh food section ( not on all models, but this is the most common way ), from there, the water is directed out the back wall to a drain hose that runs down the back of the refrigerator into a condensing tray. The heat created under the fridge makes the water evaporate and disappear. Some of the cups ( in the top back of the fresh food section ) can be removed for cleaning. A turkey baster can be used to help clean out the drain system. Fill the baster with hot water and "blast" it into the drain hose to help flush it out. A piece of wire or pipe cleaner can also be pushed into the drain hoses to help clean then out. On a S x S style of fridge the drain system is in the bottom back of the freezer section and often you will have to remove the evaporator cover to access the drain hole. You can clean this out in the same manner as previously mentioned, but because of the water leaking into the freezer instead of the fresh food section you will have to remove the ice build up to clean out the drain system. For some reason Whirlpool has found a need to "hide" the drain hose inside the walls now ( Whirlpool makes many of the Kenmore branded refrigerators ) on there top freezer refrigerators. This makes accessing the drain hose to flush it out more difficult, no cup inside the fresh food section, no hose down the outside back wall and the only access is inside the freezer section behind the back false wall and under the evaporator coils.

Please do rate the solution as FixYa and revert for further assistance.

Thanks
Rylee

May 30, 2009 | Kenmore Refrigerators

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