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Camtasia movie will not play fully

Hi
I am trying to watch a series of camtasia videos.Each time I click on link and the Camtasia movie starts to load BUT will not completely load - so i dont get the full movie content each time ;-(

Any ideas would be great
Happy Holidays ;-)

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  • Anonymous Jun 25, 2008

    I only get audio when I try to play a Camtasia-produced avi file with both WMP and Quicktime. These are the only 2 players available on this machine. What can I do to fix this?

  • Anonymous Mar 18, 2014

    I had to reformat and reload my PC. I then installed the Camtasia 7 that I purchased a couple years ago and then installed the Camtasia 8 that I recently got.

    However, when I try to run Camtasia Recorder 8 either from the taskbar icon or from the program files, nothing happens.

    I checked the processes and there is no reference to camtasia there either.

    I am running Windows 7 Pro with 8 GB Ram and a Quad Core processor.

    What can I do to get this to work?

    Thanks in advance

    Larry

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you first need to register!
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If you need a tutorial on how to use Camtasia Studio, click here.
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The clip can be recovered if you open the temporary directory where Camtasia stores the raw captures in AVI format. The path to the temporary directory can be found by opening the Camtasia Recorder > Tools > Options > Program > Temporary file folder (I'm using v.5 so it may be a little different in other versions).

I've found that there's a certain workflow that seems to work best and you can avoid accidentally erasing your temporary files and having to start your capture session over from the beginning...

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  2. Recover your raw capture files - Navigate to the path where Camtasia stores its Temp files (look above for instructions). Typically, there will be a folder titled "CamCapture{random string of numbers/letters}" - look for a folder with a date modified attribute of the date/time you were working on your project. In that folder, there will likely be several audio and video files as well as an XML data file. The video files will all be 1GB apiece as Camtasia splits the capture into chunks and then pieces them back together to create one continuous file. Cut and paste the files from this folder into a new location outside of the Temp directory. The most important one is the FileWriter{random string}.avi as this is the pieced together file - It will have the largest file size.
  3. Add your media files to the clip bin/timeline - Start a new Camtasia project and import the FileWriter{xxx}.avi clip into the Clip Bin and drag it onto the timeline. Now all of your video/audio should be recovered and available for you to edit. If you have particularly long clips, you may want to check how the audio syncs with the the video towards the end of the clip. If it's messed up at all, you may want to try adding the smaller, chunked recording segments sequentially onto the timeline to see if that helps. If the FileWrite{xxx}.avi clip is good though, you can delete all of the other smaller audio and video clips associated with the capture from your pc to save space - just keep the FileWriter{xxx}.avi clip - the XML can be deleted too.
Good luck - We've had the same trouble here and we use Camtasia almost everyday. In my experience, this seems to happen more frequently when we capture larger dimensions - especially if the capture contains full motion video (as opposed to just screen captures of a product demo or something) and we always seem to have trouble when capturing things that play back FLV or SWF clips at a higher bitrate. This issue is also described in TechSmith's Camtasia knowledge base.

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