Question about Sony Cyber-shot DSC-W50 Digital Camera

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Camera will not turn on

I went to turn on my camera, the lense began to come out but then just stopped. now the camera will not turn on and part of the lense is still out. ive connected the camera to my laptop but nothing is working.

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Posted on Jan 02, 2017

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Hi. I had exactly the same problem with my Sony Cyber-Shot DSC-W7. The problem started after while lense was fully open, the battery became 100% empty. I did not have access to new batteries and did not have my charger with me so I put the camera on my car seat and went home. After charging the batteries, I turned the camera Off and the lense retracted 100%. Later on I tried to transfer some pictures to my PC. After connecting the camera to my PC with the dial in the P position and lense fully open I turned the dial to play in order to transfer photos. After transferring the pictures, I turned the camera off and disconnected from the computer.

I turn the camera on to take new pictures next day, The lense would go up, and and turn with lense fully open. It would never close. The screen was black with a message "Turn the camera on and off again". I tried 30 times or more and the same thing would happen again.

Here is what I did to fix my camera and it has been working normally since then.

1- I cleaned around the outside of the lense with lent free cloth

2- I used dust OFF to get raid of the remaining small dust particles from around the lense.

3- While turning the camera off, I pushed (down, up and turn) the lense in (NOT TOO Hard) by my hand. If you push the lense too hard, you may damage the mechanicall moving parts of the lense.

4- After a few tries, the lense retracted 90% +. I then pushed the lense a little harder all the way in, the way it normall retracts. The lense cover also closed 100%.

5- I turned the Camera on and off a few times. It was opening and closing exactly the way it used to. My Cybershot has been working okay since then.

I read a lot and here is what cause my lense to malfunction.

While lense was fully open and battery died, some small particles got on the lense and prevented lense from fully opening or closing.

In summery: two things could have caused your camera lense to malfunction.

1- if you had dropped your camera hard, some mechanical parts may have got damaged or dislocated. In this case you have to open the lense and replace the damaged part, clean and put it back on the camera. This is too risky for most ordinary people. You would most likely make it WORST.

2- If you did not drop it, most likly, some how some small dust particles got on the outside of the lense and they prevent the lense or the lense cover from fully opening and closing. If this is your case, please follow exactly what I did and your camera would be back to normal.

GOOD LUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Sony cybershot 7.2 went to shut off camera and lense is still out no power to camera tried to recharge batt. w/no results


Try different batteries. I got the same problem with my cyber-shot. The battery was too low while lense was fully open. I recharged, but the lense would not close. When I turn it on, It would say turn off and on again. I did that for at least 20 times. I finally put another set of batteries and while I turned off the camera, I pressed the lense in very softly. After a couple of times the lense retracted fully. The camera has been working normally ever since.

It is also possible some dirt some how got on the sides of your lense. Try cleaning the sides of the lense.

If you had no luck so far, then your lense may have some mechanical problem. The lense need to be opened and cleaned and put back together.
good luck

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This is exactly how my problem started. Then after repeated attempts to turn it on or off the lense actually stuck in the on position. After GENTLY forcing it in the off position, it began turning on and would immediately turn back off. After reading every problem posted that had to do with the lense I figured that the lense had somehow worked it's way of the "track or gear" that moves it in and out. I don't recommend this solution unless you figure that the cost of having it repaired proffesionally would be more than to replace the camera (I am a trial and error type of repair person). On my camera, also an S6, when the lense came forward and began to retract, I GENTLY held the lense in place for just a second. I repeated this probably four or five times until it "worked itself" back into the proper position. It does make the clicking noise while doing this which made me a bit nervous but it worked. The camera actually even seems to be focusing better which leads me to believe that possibly it hadn't been quite right for a while. AGAIN... you have to decide if the cost of proffessional repair is worth it to you. I am not a pro but this worked GREAT for me. Hope it helps.

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Hi, check the camera set in auto /manually in auto function, check battery might drain the current , dis engage camera to lense to release the mirror by pressing button beside lense , turn lense in left or right .

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