HP Compaq 6710b starts the boot up and the Windows XP logo appears but hangs up for several minutes. Error message pops up and says that some unknown hardware or software problem has occured and suggests rebooting with last known working option. I reboot with that option (and others now) but it does the same thing. I looked for a reset button but no luck...I don't see an obvious button on the bottom or back. Any suggestions?
Start in safe mode and do a system restore
Check you Memory Modules pull one at a time and see it boots now, I think may be one of your memory sticks became loose or is bad, Sorry about the safemode I see you already did that, Try the memory mods see if that does it, Hey also make sure you can here the Hd spinning too. I have had a bad hd and it would do the same thing, I sure hope thats not the problem but if it is you can get another for pretty cheap compared to a new unit.
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I would try going to your bios and maybe setting them back to their defaults. If you're unsure how to do this let me know and I"ll assist you
To run the check disk utility you will need a repair disc or
a operating system disc. Put the disc in the cd drive and boot from
it. You want to get to the Dos Command Prompt (Black screen with white
letters) and type the following command: chkdsk /r
Check disk will run well over an hour or two and you will notice the
percentages going from high to low, this is normal. Let it run to
completion. Then reboot machine.
If check disk fails to solve your problem you might have to reinstall windows.
Try doing a Repair Install that way you don't loose your data, documents,
music, pictures, videos or programs.
In windows xp you get to the dos command prompt by selecting R for repair when
the options appear.
In Vista and Windows 7 you want to get to the recovery
console and look down at the bottom of the window for the Dos Command.
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