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Press and hold the Standby/Power AND the Menu button for more that 10 seconds. The phone will reset and power on.
If it still does not help, power-off the phone and connect to a PC with iTunes using supplied USB cable. This PC should be the one you normally synchronize your music. videos, ringtones etc,.
On new Alltel phones, there is not any easy workaround to get free ringtones on your phone. Ringtones are a revenue-generating source for phone companies, and a big one at that. However there is a workaround.
http://forums.cnet.com/5208-7817_102-0.html?threadID=334798. Go to this website and look at Post 6.
You probably have a defective phone. Call your phone company, see if you have the option to replace the phone for the same one in case it is defective. If you have music on your phone make sure you have a memory card in your phone at least 2 to 4 gigs, at the very least. Music often takes a ton of memory, so if you have a lot of pictures, music, ringtones, if that eats up your memory that would be why your phone is shutting down. Hope i've helped
To take sound files you have downloaded you have to move them to the phone memory instead of the memory stick. Also you have to send the sound to a MMS msg to yourself and then save it. It is very stupid and annoying that the manufacturer Motorola did it this way, they really shouldnt be taking the ringtone companies best interests over the end users.
If it was happening on the previous phone too, then it's pretty unlikely to be caused by the phone but instead by what you're storing on the phone.
The most common culprit is third party ringtones, so if you're using any ringtones that you got online, recorded yourself, made yourself or somebody sent to you then you'll want to start by deleting those and then rebooting your phone.
I have the same problem. Where are the other 7 ringtones that are suppose to be available. This phone has only 3 choices available, and i think they've put the 3 most annoying ring tones all in this one phone.