Question about SanDisk Sansa c250 (2 GB) MP3 Player (SDMX7-2048)

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Lost Music Files

Have 93 songs that play on my Sansa C250, however lately when I connect in MSC mode (because the MTP doesn't work either), I only see a TMP file. Seems like the computer is not picking up my music files and when I want to copy music to the Sansa, there is no file to copy to.

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Re: Lost Music Files - SanDisk Sansa c250 (2 GB) MP3 Player (SDMX7-2048) MP3 & Digital Media Players

Use Windows Media Player instead

Posted on May 25, 2008

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My Sansa C250 has worked great for about two years, up until now. I have over two hundred songs on it, it's a two gig. The thing is, no computer will recognize the files on it. It will recognize voice...

Sandisk about this problem songs not being recognized on the computer but still on the player:
Use this links as main help thread.

The standard connection type of C200 series is MTP = Media Transfer Protocol. In this mode you can see the connected device as a portable player.

Songs that are put on the player in UMS = Universal Mass Storage mode (also called MSC = Mass Storage Class), seeing the device as a removable disk can only be seen in the players' UMS mode and vice versa.

Check the setting of the USB mode on the display of the C250:

Main Menu
> Settings / USB / Autodetect or MSC mode

Autodetect = MTP mode: computer sees the player Sansa C250.
MSC mode: computer sees a removable disk.

Now 2 things could have happened:

1. Music is put on the player in MSC mode and now the player is
connected in MTP mode or vice versa.

2. There are bad sectors or corrupted files are transferred on the players' removable disk.
  • In case of bad sectors a recovery is possible: in MSC mode perform check disk as told in the link above.

  • In case of corrupted files a format of the device is needed. First a backup of all data has to be made. Next perform format. This can be done in 2 ways:
Using disk management:
Using Windows Media Player:

Option 2. having problems with the disk or data on the players' disk can also be solved by updating the firmware.
For firmware update see link:
Remember: before updating backup the data from player to the computer.

When more help is needed just post a comment.

Sep 25, 2009 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Successfully downloading music onto Sansa c250

Here is a link to the manual:

If you are certain that all of the files are in mp3 format, then your best bet would be to change the USB Mode of the player - if it is in MSC Mode, chnge it to MTP Mode and vice versa - instructions for doing this are in the manual.

-Tha Mp3 Doctor

Dec 31, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

2 Answers

Music not synchronized

Try going to the actual file the music is in on your computer, then right click Send To sansa 250. If that doesn't work look on the options menu for USB mode and change it, that works on my 280.

Oct 05, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Sansa m250 playlists

First you need to set your Sansa m250 mp3 player to MTP mode:

) Tap your menu button and select "Settings" > "USB".
2) On this screen, make sure that there is a check next to "Auto Detect" and NOT "MSC".

Note: Music that was transferred to the player in "MSC" (Mass Storage Class) mode will not be accessible once the player is put into MTP mode.

However, the music can still be accessed by switching the player back to MSC mode.

To transfer a playlist using Windows Media Player version 10:

- Make sure device is showing as an "audio device" and in MTP mode
- Create a playlist by right clicking a song in the library, add to>additional playlists>new or by saving a now playing list
- Select the Sync tab and click "Sync settings"
- Check "Synchronize device automatically"
- Set "View" to "All Playlists"
- Place a check next to the playlists they want to transfer to device
- Media Player should then sync those lists once you hit OK.
Once you Sync for the first time a new folder "Playlists" will appear in your m250 using Windows Explorer. Once that folder is created you can even use Windows Explorer alone to create playlists, all you have to do is right click on a song and choose create a playlist. Double click on playlist > Reference Tab, on the window you simply drag and drop your songs.

Hope this helps

Aug 28, 2008 | SanDisk Sansa m250 MP3 Player

1 Answer

Sansa c250 and rhapsody

I first suggest that you use Windows Media Player on transferring songs to the player. Rhapsody is a p**n in the a** when i use it to transfer songs to the player. Well back to the topic, make sure the device that you have is set to MTP when you are transferring songs to the player using rhapsody.. If it will not transfer format the player using Settings and then FORMAT if it did not work format the player in MSC mode. To do this, go to settings then to USB MODE then change it to MSC and then connect the player to the computer. After connecting the player to the computer ti will be detected as a removable disk drive. Right click on it then choose FORMAT make sure the file system is FAT32. THen after the format is done. Chnage the mode back to MTP then transfer a song using rhapsody. If all else fails using the windows mediaplayer program. Here are the instructions on using the windows media player program.

Aug 08, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

2 Answers

Main load failed error

The difference is that when you have your device on MTP mode, its recognize as a Portable device...You cant modify the settings on MTP mode...When its on MSC mode, its recognize as a disk drive...thats when you can modify the drive change the mode..go to menu, settings, USB mode and there you should find the MSC and MTP mode..Hope that helps
Please rate accordingly.
Thank You

Mar 21, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Bad music

The minimum requirements of your Sansa E250 is Windows XP and above and Windows Media Player 10 and above.

If you're using Windows Media Player 10 or above, your Sansa E250 and its contents should appear on the right pane when you click on the "Sync" tab. You can right click on a song and select "Remove". The songs will be erased permanently from the player.

If your songs do not appear on Windows Media Player 10 or above, it is possible that your songs may have been saved on another mode.

Your Sansa E250 comes in 2 modes: MTP and MSC. Songs saved on one mode will not be seen by the other mode, and vice versa.

There are 2 ways to delete songs from your Sansa :
By browsing the folders containing the songs, or by formatting the player.

You can switch modes by navigating your device menu using the following:

Menu >> Settings >> USB Mode

Next, plug your player in your PC and open Windows Explorer. You should first set your Explorer to "Show hidden Files and Folders" by going to the "Tools" menu (located on menu lists on Windows Explorer window), then choosing "Folder Options", then enabling the "Show Hidden Files and Folders" radio button

Deleting Music files under MTP Mode:

1. Your player should appear as a Sansa icon in Explorer as a "Portable Audio Device". Double left-click this icon to browse the player.
2. You'll find a "PPI NAND" sub-folder. Again, double left-click on this sub-folder.
3. You'll find a series of sub-folders, one of which should be titled "Music". Double left-click this to open it.
4. Your music should appear as individual files or folders. Delete this to remove the file(s) from the player

Deleting Music files under MTP Mode:

1. Your player should appear as a Drive letter and entitled either as a "Removable Drive" or as "Sansa "
2. Double left-click on this drive letter to browse the player
3. You may find your music files immediately on this folder, or you'll find a series of sub-folders, one of which should be titled "Music". Double left-click this to open it and view your music files.
4. Delete the music files you want, and they should be removed from the player

Deleting files through Format:

1. Formatting the player erases all files in the player, and oftentimes this is the best option to ensure that all files are removed and any corruption eliminated. Also, it is best to format the player when in MSC mode.
2. When the appears as a drive letter (under MSC mode), right-click on that drive letter and select "Format". On the "Format" pop-up window, click "Start" to begin the format process.
3. Follow the on-screen prompts and safely remove the player from your PC when the "Format Complete" display appears.
4. Unplug the player from the PC and when the player is powered up, the message "No Files" should appear on the player's LCD screen
5. Switch the mode back to "MTP", or continue to use "MSC". Note: It is best to use "MTP" when you are transferring subscription music to the player.

I hope this helps. :)

Jan 04, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa c 240... how do i download media converter?

You don't need to Get the Sansa Media Converter to Transfer song on your player. the Sansa Media Converter is used to transfer photos and videos on the Sansa.and to transfer song on the Player this is what you need to know.

the Sansa has two modes wherein it may connect to the computer, the MSC (Mass Storage Class) mode and the MTP (Media Transfer Protocol) mode. If you are transferring un-licensed, non-protected songs, you may transfer them using the MSC mode by simply copying them on to the Sansa. This mode also allows you to use the player with Audible files. If you are transferring music that you have purchased or music that are licensed and/or proctected, you would need to use the MTP mode. To transfer these files, you would need to use Windows Media Player 10 or some other Music Softwares such as Rhapsody and Napster.

If you add songs to the player in one mode, then switch to the other mode, you will not be able to see the songs from the previous mode, though the space used on the player will still reflect their presence. If you cannot see your songs on your PC in one mode, please try viewing them in the other. In order to change the USB mode of the player, you must power the player on and go to "Settings." Under "Settings," there should be a "USB" option. It would then give you the choice to change it from "Auto Detect" (MTP which is also known as Playforsure in other Sansa) to "MSC (Also known as Rhapsody in other Sansa)."

To add songs using the MSC mode, follow these steps:

1. Organize your songs into folders and place it into one directory.
2. Open "My Computer" and open the "Sansa C240" drive for your Sansa.
3. If you see 3-4 Folder there, click on Tools choose File Opdtion, there will be a Pop-up screen and choose View Tab
4. Select on Show Hidden files and Folder Option, so you can see all the files
5. Choose MUSIC Folder, double click and Drag and drop all the songs on that folder, and It will go automatically on your player. OR highlight a songs, right click select COPY, go to MUSIC folder right click then PASTE and it will be save on your Player

If you still need the media converter...go to to download there software and go to this website...

Dec 13, 2007 | SanDisk Sansa c240 MP3 Player

2 Answers

Sansa c250 MP3 player

You don't need one, just go to settings, go down to "usb" mode, and if it says "playsforsure" and "rhapsody", pick "rhapsody" if it says "MTP" or "MSC" pick "MTP". Then, connect it to your computer. Go to your "my computer" folder, double click on the sansa. Then go to "tools" on your toolbar, click on "folder options", then click on the "view" tab, then go down to where it says "hidden files and folders", and check off "show hidden files". Click Apply, then OK. You should now see a translucent folder that says "music". Feel free to drag and drop any MP3 formatted music onto your computer. Please keep in mind that I've only verified this working on windows XP SP2, and that if it's not one mode, then it's the other, I know that Rhapsody is the mode you want to be in, but not so sure if it's MSC or MTP mode, try one, then switch it if it doesn't work Good Luck EE

Aug 11, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Music files

Hi. I hope this info would help: Your Sansa E260 has 2 modes: MTP (Music Transfer Protocol) and MSC (Mass Storage Class). Your Operating System recognizes each mode differently, and music files saved in one mode would not be seen when you switch to the other mode, and vice versa. Try switching to each of these modes, then plug it to your computer and browse the player. To switch modes, use the following menu navigation: Menu >> Settings >> USB Mode This would give the choice of MTP and MSC.

Apr 24, 2007 | SanDisk Sansa e260 MP3 Player

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