Message on printer says press to get alignment page. But when pressed it just clicks and say clear paper jam . There is no paper jam.

Click the link below to go to the hp printer support page for your printer paper jam. Pay special attention to the rear door , as many people miss that detail when clearing paper jams.Also , you can click on the troubleshooting link at the top of that page, followed by "solve a problem " in the drop down box to get answers for other problems,

Clear carriage jam and press OK to continue Error Message Appears for HP...

Device error An internal error occurred in the device. Press (Select) to resume the job. - Door open The printer door is open. The door must be closed before printing can continue. - Engine comm. error The device experienced an internal communication error. This is a warning message only. Job output might be affected. - Invalid driver You are using the incorrect printer driver. Reselect the printer driver appropriate for your device. - Invalid entry Invalid data or response. Correct the entry. - Jam in Cartridge area A paper jam has occurred in the print path. Open the door and clear the jam. Then press the (Select) button on the control panel - Jam in Output bin A paper jam has occurred in the output area. Clear the jam, and then press the (Select) button on the control panel. - Jam in print paper path. A paper jam has occurred in the print path. Open the door and clear the jam. Then press the (Select) button on the control panel. - Jam in tray 2 A paper jam has occurred in Tray 2. Clear the jam, and then press the (Select) button on the control panel. - Jam in tray 3 A paper jam has occurred in Tray 3. Clear the jam, and then press the (Select) button on the control panel - Load paper The HP Color LaserJet 1600 printer is out of paper. Please load specified paper type into the tray indicated. - Load Tray X [TYPE] [SIZE] The printer is processing job, but the tray indicated is empty. Please load specified paper type and size into the tray indicated. - Manual feed The printer is waiting for paper in the tray indicated Load the paper as indicated. - Memory is low The device memory has been almost completely filled. Allow the device to finish the job, or press (Select) to cancel the job. Break the job into smaller jobs that contain fewer pages. - Misprint The printed pages have been incorrectly placed on the paper. To continue, press the (Select) button on the control panel.

Did you already try these steps?
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00243856&cc=us&lc=en&dlc=en&product=421139

You could try clearing the jam and then removing power from the printer altogether to re-initialize the printer. However, if that fails either the printer diagnostics chip has gone awry or you have a virus.

1. Remove the paper from the paper tray.
2. Press the Power button and then wait for the jam to clear.
• If the paper jam cleared, try the print job again.
• If the paper jam is not resolved, continue.
3. Remove the rear access door. Press the handle to the right, and then pull out the door.
4. Remove any paper that is inside the printer by pulling the paper out from the back of the printer.
5. Replace the rear access door.
6. If the paper jam cannot be removed from the back of the printer, raise the product cover, carefully remove the jam from the front of the product, and then lower the cover.
7. Re-load the paper in the In tray. Fanning the paper makes sure that the pages are not stuck together.
8. Press the Power button ( ) to turn on the product.
9. Open the document in the application in which it was created.
10. Click File, Print, Properties, Printing Preferences click Paper/Quality tab.
11. Verify that the type of paper specified in the Type is text box matches the type of paper being used. A paper jam might result if photo paper is specified in the Printer Properties dialog box, but plain paper is loaded in the printer.
12. Click OK to try job again.

Set the paper in the
ASF, and press the OK
button.

Have you tried removing/re-inserting the ink cartridges??

Check your entire feed to make sure there is NO paper jams. Sometimes even the smallest little piece of paper can get jammed up and can e hard to see.
You can also check your manual for diagnostic mode and alignment print page.

Hi ,
can u cet alignment print from u r printer if u get this printer .
please put this print on scanner & press scann button for scanning ........it will automaticaly align u r cartridges & printer will get ready for printing ......


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thanks & regards

Sandipk

Try to pass several sheets of plain paper
Then try the thicker photo paper.
If it is giving trouble send it back