Question about Belkin Wireless G Plus MIMO (F5D9230-4) Router (1010835)

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Problem with Outlook Express

My wireless works fine. Two PC's hooked up. For whatever reason though..when we use Outlook Express to get our mail, we can't always retrieve or send our mail. We get errors and we can't seem to find the answer as to why this is happening

Anyone with a suggestion on how to correct?. We use Comcast and Belkin is our wireless router. Cusotmer service at both said it is a problem with Microsoft.


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Re: Problem with Outlook Express

OE is a very stable application, so this is likely a configuration problem.
What is the exact error message?

Posted on Dec 22, 2007

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Ok so this is not a problem with your router. Outlook express by default turns off this feature to help protect form virus's. To turn is on do the following.

1. open outlook express

2. at the top is says "file" "edit" "view" "tools" "message" "help" click on "tools"

3. in the drop down menu displayed after clicking "tools" select options.

4. in the options menu click on the "read" tab

5. make sure that there is no check mark in the box next to "read all messages in plain text" if there is remove it.

6. click on the "send" tab

7. near the bottom it says "mail sending format" make sure HTML is selected.

this should solve it but if not post back and we can try some other things.

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The default name server due to interaction with the router?s NAT firewall feature cannot resolve simple names such as ?mail?. There is a workaround for this: First, verify that the mail client is set up with simple server names. To view the server names entered into Outlook Express, click on "Tools", "Accounts". Highlight the mail account and click on "Properties". Click on the "Servers" tab. Under "Server Information", there are two fields called "Incoming mail" and "Outgoing mail". If these are simple names like "Mail" and not something like "" then use this work around. Second, make sure that the TCP/IP settings are configured to obtain an IP address automatically. In Windows 2000 also make sure that the TCP/IP settings are also configured for Obtain DNS server address automatically. Replace the mail server names with the mail server IP addresses. There are a couple ways this information can be obtained. Contacting the ISP and asking is one possible way. The other way is to reconnect the original computer to the modem. Make sure the computer is restarted or that the IP configuration is released and renewed and that the computer has obtained an IP address from the ISP. Open a "COMMAND" window by typing "CMD" in the run dialog box located in the "Start" menu. At the command prompt, type "PING MAIL" where "mail" is the simple name of the incoming mail server. The ISP server will return an IP address for the mail server. Record this address. Do the same for the outgoing mail server (if different): type "PING MAIL" where "mail" is the simple name of the outgoing mail server. Open the mail client (Outlook Express, etc.). For Outlook Express, click on "Tools", "Accounts". Highlight the mail account and click on "Properties". Click on the "Servers" tab. Under "Server Information", there are two fields called "Incoming mail" and "Outgoing mail". Enter the incoming and outgoing mail server IP addresses into these fields. Click "Apply". Close the window and test the mail by sending an e-mail to the mailbox. (Send an E-mail to yourself. This will test the incoming and outgoing mail all at once)

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