Question about Napoleon 36" Zero Clearance Top/Rear Vent Natural Gas Fireplace with Black Door

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I have a napoleon propane gas fireplace..i need a parts manual

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Whats parts do you need? I can help with it if I knew the parts, all yo uneed to get parts is the model and serial # and your local parts palce will set you up. but i can help with it if i knew part you wanted and why you want it to make sure you need it.

Posted on Feb 08, 2010

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Posted on Jan 02, 2017

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1 Answer

Serial# location GSS36


Contact Napoleon at 1-(800) 461-5581 and ask for a AUTHORIZED servicing distributor in your area. You can also go to www.napoleon.com, put in your zip code, and it will tell you who is and isn't an authorized SERVICING DISTRIBUTOR for your fireplace. I hope this helps.

Mar 10, 2014 | Napoleon Fireplaces Napoleon 36 Inch...

1 Answer

Napoleon Fireplace propane Pilot won't light main burner even though gas flows in?


  • I'm going to assume your fireplace has a pilot light.
  • Follow the little holes in the burner that lead to the pilot light.
  • Make sure the pilot flame is pointing directly at the closest burner hole. (adjust if necessary).
  • Often, you will need to sprinkle a layer of "glowing embers" in this area. The embers will help the gas travel to the pilot light and ignite.
  • Always start your propane appliance on "High" never "Low". Cold propane likes to drop to the bottom of the firebox and accumulate until it reaches the pilot (this is called delayed ignition). Keeping it on "high" will help the fuel travel over to the pilot without buildup.

Jan 21, 2013 | Napoleon 36" Zero Clearance Top/Rear Vent...

1 Answer

Gas fireplace lights up but only half the burner stays on after running for a few minutes


Do not operate this fireplace until problem is solved.

Could be low gas pressure, or dirty combustion parts, or bad gas control valve.
Contact gas company immediately for specialist in area.

If burner is dirty and clogged, then unburned, explosive gas can be going up the flueway. This is a dangerous condition that needs to be addressed before putting fireplace back into service.

Web-search your specific brand and model number, and include .pdf in search parameter for possible downloadable product manual.
Read product manual for advisories and maintenance and troubleshoot and warranty.

Oct 13, 2012 | Napoleon 36" Zero Clearance Top/Rear Vent...

1 Answer

Charmglow natural gas fireplace, CQN300TQ, need a manual


looking where to buy a thermocouple for natural gas fireplace cgn 300tq

Nov 01, 2011 | Napoleon 36" Zero Clearance Top/Rear Vent...

1 Answer

My propane fireplace has recently began to produce black soot that is coming out of the fireplace and covering the walls and ceiling. This has never been a problem in the past and I really need to know...


Hi, sounds like you could have an obstruction. Check the entire stack for bird nesting materials or debris. The propane, when it burns, should not produce any soot. My guess is that something else is burning in your chimney stack and if it is blocked, it will come into you room. Once you remove the debris, you should attach some wire mesh around the exit to avoid any heat seeking animals from nesting again. Hope this helps.

Dec 21, 2010 | Napoleon 36" Zero Clearance Top/Rear Vent...

1 Answer

I also deal with soot everywhere. I have propane. We do have a chimney that we vent when using. Still soot.


Soot is a sign of too much gas and not enough air. Have your propane supplier make proper addjustments.

May 14, 2010 | Napoleon 36" Zero Clearance Top/Rear Vent...

1 Answer

Where can I get a napoleon gid3014n gas fireplace insert product manual


I emailed the manufacter and they emailed an attachment containing the installation instructions. The fireplace insert hasn't been made in 9 years.

Dec 23, 2009 | Napoleon 36" Zero Clearance Top/Rear Vent...

3 Answers

Black soot on glass and black smoke comes out


Remove the burner and clean all holes ,typically at the end of the burner is a cheep sheet metal valve.This valve adjusts the air to gas mixture by rotating it to increase or decrease the combustible air intake.Air must be sucked into the burner as natural gas is injected into it, this makes for a clean flame,The flame should be blue with small yellow tips.If the flame is long and yellow and sooty increase the air intake on the burner valve.

Jan 26, 2009 | Napoleon 36" Zero Clearance Top/Rear Vent...

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Napoleon 36" Zero Clearance Top/Rear Vent Natural Gas Fireplace with Black Door Logo

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