Click HOME, then go to SETTINGS, then you go down to MORE, then go to SECURITY, and it will ask for a USER LOCK ( it is the last FOUR digits of your cell phone number like for ex. 555-465-6788. 6788 would be the last for digits if this was somebody's cell phone number. after that click ERASE/RESET, and erase ALL of your Web cache; web history; and web cookies and erase all of your messages if you scroll down.
When this first happened to me I took it in and they told me it was because I get on the internet a lot- so they had me clear the history, cookies, and cache. This seemed to help for a little while but then it did it again. Evidently this is a common problem for this phone and there is nothing that Sprint can do but to reset your phone. Samsung is supposed to be addressing this in their next update- but who knows when that will be. For the time being I have switched to an older phone I had. It had gotten to the point where I wasn't receiving any texts nor could I get on the internet.
I usually delete old messeges. its a pain in the ****
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