Question about Toshiba Qosmio G15 Notebook

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Fine colored lines on lcd screen

I have a toshiba lcd lap top which just started getting these very fine lines running vertically on the screen and they are different colors. Is my LCD screen beginning to fail? If so, can I buy something to fix it?

Please help!

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  • Anonymous Jan 03, 2008

    Crikey, I think mine's the F10 or something, but this happened to me tonight too: fine lines down the screen. I hate the machine though so will probably just remove the disk, and take great pleasure throwing it against the wall. I will NEVER buy another Toshiba.

  • bgoret6 Apr 02, 2008

    Qosmio G15 is also experiencing the same issue with fine vertical lines in the background. Essentially everywhere there usually is white background, I have pink fine vertical lines. Customer service and they next level case managers would not authorize any repair since I am out of warranty. The flat fee, I was told is $595, which is outrageous given the issue is a known about defect! In total, I have had 5-repairs performed on this machine in the three years I have owned it. I have left a message for Pamela Saunders at corporate DPD, 949-583-3000 or 1-800-272-0569, in Irvine CA. I hope she is more reasonable. As it stands, I will not be purchasing another Toshiba product in the near future.

  • Rhino_ml May 04, 2008

    All of a sudden I got red lines running vertically down the screen. And it won't boot unless I run it in VGA mode. Sounds like a video card problem to me... can anyone tell be differently. I've done everything but the bias..

  • soumya_tel Dec 02, 2008

    i have a same problem...when i open a laptop ,today morning i got a thick line points in screen...what may be the problem

  • plaat Jan 30, 2009

    the screen vertical colored lines pink sometimes different colored. When it boots up it will have envenly spaced little horizontal lines across the whole screen about 3/16 of an inch apart. Black little lines . Then it will into horzontal lines about the same distance apart

  • tester123 May 11, 2010

    Any results from anyone trying to get their Qosmio fixed?



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Sorry for the uppercase, but I get 3 phone calls a day, apparently stemming from someone (PNWSolutions) providing the wrong phone number to fellow readers.

The phone number 949-462-6000 is incorrect. You will not reach anyone that can help you there because is an entirely different Toshiba company, who does not deal with laptops at all.

The correct number is (800) 457-7777 for the Toshiba America Information Systems call center as you can see here:

Of course you can choose to call Pam Saunders directly at (949) 583-3000 [dial by name], but I doubt she will be able to handle the volume of requests.

Your best best is really the customer support call center which is staffed appropriately for such tasks.

Posted on Jun 24, 2008

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I had the same problem, what you need to do is call Pamela Saunders at Toshiba Corporate in Irving, CA and she will get it repaired for you at no cost to you regardless of warranty. This is a bad batch of computers.

The Phone Number is: 800-457-7777 or 949-462-6000

Posted on Dec 24, 2007

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You have some problem with either your lcd itself or the data cable that transmit a video signal from your motherboard to lcd.
it could be also just a loose connection.

the best is to get a technician to have a look at it.

good luck

Posted on Dec 22, 2007

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