Question about Kenmore 3.8 cu. ft. HE3 Front Load Washer

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Kenmore Elite HE3 washer or dryer leaving brown stains on whites

Kenmore Elite HE3 washer or dryer is leaving brown stains on whites. Stains are typically 3 - 4" long and in a straight line. Whites are now washed in mesh laundry bags and the stains are still appearing. Is it the washer or dryer, and how to fix?

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It appears your felt drum seal adhesive has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Posted on Sep 30, 2010

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I am getting stains on my dark clothes that look like oil stains.


Check that the dispenser is clean, it may be gunged up with black gunge, use soda crystals and put machine on hottest wash. If all is clean it could be down to seal gone in drum letting grease into system. Good luck, let me know how it goes.
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The brown stains are likely coming from the felt drum seal. The OEM adhesive is tar based - and after time and use - breaks down.

You'll need a new felt seal - and the adhesive that is used should be silicone based... eliminating the brown streaks.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

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The brown stains are likely coming from the felt drum seal. The OEM adhesive is tar based - and after time and use - breaks down.

You'll need a new felt seal - and the adhesive that is used should be silicone based... eliminating the brown streaks.


Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

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Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

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This will work. Soak white towel or other white fabric in bleach water, then slightly wring them out, leaving very wet. Then put them in dryer, on low or fluff cycle. Run for 60 minutes or more. This should rub off all the ink in the dryer. You may have to repeat if you have alot of ink. I have done this a few times and it has always work, good luck.
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