Question about HP Photosmart C7280 Printer

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I have a scan button but it always reads "usb not connected". It is connected and print. I have tried connecting it to several ports. I turn off the computer and restart. I turn off the printer and back on. I have tried everything. Sometimes it will scan but most of the time it will not.

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To resolve this issue I need to know the operating system, but however as you did not provide it I will assume your operating system to be Windows XP and provide this below troubleshooting steps.

Step 1.

Try copying form front panel and if copying doesn't work, check for the hardware issues with the scanner. If copying is fine then perform below steps.

Try scanning from Windows internal scanning drivers to confirm if the All-in-One is detected in the computer or not.

Step 2. Scan using WIA
To isolate the issue I suggest you to try scanning from the Windows Image acquisition (WIA) wizard on the computer.

Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If the scanning is successful, proceed with step 3. If scanning was not successful then I request you to perform the step given in step 4 and then perform step 3.

Step 3: Manually check for Digital Imaging Monitor and populate the destination list
The digital imaging monitor must be running for the scan to function to work. The digital imaging monitor normally appears in the system tray in the bottom right-hand corner of the computer screen, next to the time.

If the digital imaging monitor appears in the system tray, go to the section Populate Destination List.

Please follow these instructions to resolve Scan from Front panel of All-in-One unit issue:

1. Click the Start icon.

2. In the Start Search text box located above the Start icon, type msconfig and then press Enter.

3. On the User Account Control window, click Continue. The System Configuration window displays. Click on the Startup tab.

6. Search the list for the digital imaging monitor, the file name will be hpqtra08.

7. Recheck the box for hpqtra08.

8. Click Yes to restart Windows.

NOTE: If hpqtra08 is not on the list in the Startup tab, this indicates that the driver was not correctly installed. Uninstall and reinstall the driver.

9. Populate the Destination List with following steps:

a. Open the HP Solution Center.
b. Click on Settings --> Scan Settings --> Button Settings.
c. In the window opened, select "Scan to button" tab
d. Click the Destination List tab.
e. Click on each of the programs you want to appear in the scan to list.
f. Click the Add button. This moves the selected programs to the Front Panel Destination List.
g. Click OK.
h. Now try the scan to function from the all-in-one.

To save the above changes I request you to perform steps given below as Dest test.

Perform the dest test:
1. Close all applications including HP Solution Center.

2. Open and run the DESTTEST file from the location:
C:\Programfiles\hp\digitalimaging\bin\Under Destination:

a. (Optional) Set the Category for the Destination List scroll
down menu on WEB_APP.

2. On the 5th option "Close Dest Test After sending to Destination", put a check mark and click on Save Results Before Exit.

3. Click on Exit in the bottom.

4. Now Open the HP Solution center, Click on Settings -> Scan Settings & Preferences -> Scan To Setup.

5. You will see all Button settings on the right side under the front panel destination List. In Case If not, click on Restore Defaults, click on Apply and click on Ok.

6. Push Scan To button on the unit you will see all the Destination List on the unit. Select the appropriate one.

Yours Sincerely...

Posted on Oct 04, 2009


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