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When my grandson trys to watch WWE Wrestling we get a black box and cant see the screen in the middle. It only does it om WWE my cable company said it has a block on it to contact you

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Try to find the menu settngs for closedcaption . Set CC to off or cc1 instead of text.

Posted on Oct 03, 2009


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This is a problem i fix daily unfortunately there isnt anything you can do its either the box or the signal...more than likely its the signal and can only be fixed by your cable company but most cable companies do offer free service calls...hope i was some hep

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Black menu-like box randomly appears, covering the picture

This is a problem with closed-captioning. What you are seeing is a closed captioning box with no captioning in it. Usually this is being accidentally transmitted by the cable company "head end". Just make sure your closed captioning function is completely turned off. if you are seeing it randomly, it may well be coming from your cable company. Is it just on certain channels?

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