Printer won't print.

Hi Rosa,
There was a paper jam and you cleared the jam, however you missed out to do one other thing. Cleaning the Rollers.

If the Paper Feed Roller is dirty or paper powder is attached to it, paper may not be fed properly.
In this case, clean the Paper Feed Roller. Cleaning will wear out the Paper Feed Roller, so perform this only when necessary.

You need to prepare: three sheets of A4 or Letter-sized plain paper

1.Make sure that the power is turned on, and remove any paper from the Rear Tray.

2.Open the Paper Output Tray gently, and open the Output Tray Extension.

3.Clean the Paper Feed Roller without paper.

(1) Press the (Maintenance) button repeatedly until b appears.


(2) Press the Black or Color button.
The Paper Feed Roller will rotate as it is cleaned.

4.Clean the Paper Feed Roller with paper.
(1) Make sure that the Paper Feed Roller has stopped rotating, and load three sheets of A4 or Letter-sized plain paper in the Rear Tray.
(2) Make sure that b appears on the LED, then press the Black or Color button.
The machine starts cleaning. The cleaning will be completed after the paper is ejected.


This should fix the issue
Regards,Suhail

I believe that you tried to turn the printer off, then on. Did you? If so, and the problem persists, I belive that the jam sensor became damaged.

In a last instance, you can turn off the printer and see if you can turn a little (with your fingers) the roller that pulls the paper.

2 reasons:
1. Was there a paper jam prior to this problem? It could be that the paper was pulled out and a small bit of it is stuck on the pins that guide the paper from the heat roller. If no torn jammed paper prior to this issue, then check out 2.

2. the heater/roller is damaged and needs to be replaced. I would suggest you take it to your nearest HP dealer to properly diagnose this for you.This would save you unnecessary cost in trying to pull it apart and causing more damage to it.

Good Luck,

The machine took and printed the letter on the plain white side, not the fancy side as I believe should have been......so.....I guess in a way it is resolved.

Thank you.

clean the roller with alcohol and use a plastic scourer to roughen lightly the rollers and the platten

check the wheels that pull the paper through. sounds like only 1 is grabbing. see if it fell off track

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locateand slowly pull out the stuck paper, perform the following steps:
1. Turn off the printer.
2. Open the printer cover.
3. Locate the stuck paper.
4. Remove the paper.
5. Close the printer cover.
6. Power the printer back on.

Locateand Remove any obstructions Inside the Printer and Input Tray
1. Open the front cover and make sure thekickstand (if there is one) is engaged.
2. Locate and remove any obstructions withinthe printer, such as paper pieces, staples, tape, or other objects.
3. Close the cover.
4. Remove all paper from the input tray.
5. Inspect the input tray for anyobstructions.
6. Remove any visible obstructions.
7. Reinsert the paper.

Adjustthe Printer Paper Guides

Extendthe front paper support on the printer.

Try aDifferent Piece of paper in the Printer
1. Take the top 10 sheets off of the **** ofpaper.
2. Verify that the remaining sheets of theream are not wrinkled or dirty.
3. Replace the remaining part of the ****back in the printer.

Reseatthe Dell Printer Power Adapter.
If yourprinter has a momentary loss of communication with your computer, it may benecessary to reset the printer to re-establish communication. You can reset aprinter by unplugging the printer power cord from the electrical outlet andfrom the back of the printer for 10 seconds then reattaching the cord at bothends.

Try aDifferent Type of Print Media
Manyimage quality and paper feed issues are caused by the type of print media beingused.
Try adifferent type of print media that is specifically made for this printer.
Whenthere is no different print media available, take out the top half of the stackand flip it over.

Tryholding the printer upside down and shake it moderately
Make sureyou remove all the cables from printer before performing it

Checkwith manufacturer if printer is still covered under warranty...
If yesthen get it replaced.....or else get a new printer

I had the same problem. I took a card stock sheet of paper. When you turn the printer on and it trys to take the paper thru, I forced it thru and had some small pieces of paper come out. I had the front open so I could see what was happening. It fixed mine, hope it helps u.

Hi guys, I eventually found a solution to the problem for my printer. With the top cover open, I pushed a sheet of 120 micron thickness A4 clear plastic binding cover through the exit tray as far as it would go to rest against the bottom row of rollers. I switched the printer off then back on again and as the rollers lifted momentarily, I pushed the sheet of plastic as far up through the machine as I could before the rollers went down again - it went in a fair distance. The printer then ejected the plastic sheet. I then put the plastic sheet into the paper tray and tried to print a blank document page. The plastic fed through cleanly and my printer has been working since without any error messages. I hope this works for you.