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I have an I/O Magic external drive. It has usb

I have an I/O Magic external drive. It has usb hookups on both ends. It's been working fine but now it's saying the usb device is not recognized. What are my options for retrieving my info?

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One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port
6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you dont do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.

If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further

USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.

USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.

It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
You should also do this to cheack the drives connections are not bad inside the enclosure

Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click Of Death"

If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.

Posted on Oct 03, 2009

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1 Answer

I have an USB External hard drive 70 gig from I/O Magic. It was working and one day I turned off my computer and when I went to boot back up it wasn't showing on my system, What can I do?


click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,

check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems also make sure the computers Ram and Cmos battery are securely seated
if this fails to fix the problem

you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap
hope this helps

Aug 29, 2011 | Magic I/O MAGIC CORP 120GB IDE PRTBL HD...

1 Answer

My computer wont recognize my external hard drve and the io magic light is blinking


Try connecting the external hard-drive to a different computer. If it still fails, and it is still under warranty, then exercise the warranty to get it replaced.

If the warranty has expired, open the case, and remove the disk-drive, disconnecting it from the USB-to-disk-drive adapter.

Connect the disk-drive as a "slave" disk-drive in some desktop computer, to see if the disk is recognized.
If it is, then the USB-to-disk-drive adapter has failed, and you could go to any computer-store to buy a new external case and adapter, and mount your disk-drive inside the new case, and work with your files.

If the disk-drive is not recognized, check the warranty on the disk-drive itself.

Jun 24, 2010 | IO Magic Corporation GigaBank (I250HD35)...

1 Answer

How can I get this device to read on an xbox 360?


Step 1: Connect your hard drive to your PC.
Step 2: Create a FAT32 partition on your hard drive. If you’re using less than 32 GB, you can use Windows via “Control panel > Administrative tools > Computer Management”. If you’re using more than 32 GB, you’ll have to use an external program, e.g. Partition Magic.
Step 3: Load all the content you want from your PC onto the external drive. This should consist of files that can be read on the Xbox hard drive.
Step 4: Remove the external hard drive from your PC. Plug it into your Xbox 360 console through the USB port.
Step 5: Go to the Media menu on your Xbox screen. Select "Portable Device" from the menu. All the readable files saved on the external drive should be available to read on your Xbox 360.
N.B. Xbox's connection with an external drive is read-only. You can only read files that are already on the drive after connecting. You can't save game files or anything else on the Xbox main drive onto the external hard drive. Also, USB storage devices cannot be used for Xbox live marketplace content.

Apr 12, 2010 | IO Magic Corporation GigaBank (I250HD35)...

1 Answer

GigaBank 250 GB USB 2.0 External hard Drive - How to open case ?


Remove the cover plate from behind the drive (where the plugs and on/off switch are.) You have to then remove the 2 screws. After that pull on the end with the blue lights to slide the hard drive out. If you have a tower computer, you can permanently install the hard drive and it should work fine as a secondary drive. Just make sure the jumper pins are set to "slave".

Mar 29, 2009 | IO Magic Corporation GigaBank (I250HD35)...

3 Answers

My computer will not read my io magic giga bank 6 gb


Was your computer ever able to recognize your GigaBank, or is it new?

The most common problem people have with a new drive not showing up in My Computer are:

1) The drive is not formatted

2) The drive letter is mapped incorrectly

You can check both of these things in Disk Management by right-clicking on My Computer and choosing Manage, then clicking on Disk Management on the left hand side.

If your drive doesn't show up in Disk Management, and you are also unable to see the drive on multiple computers, then you may be experiencing a hardware malfunction.

If you are still within your warranty period and you are experiencing a hardware malfunction, we will be happy to replace your unit for you. Specific warranty and replacement information is available at www.iomagic.com, by clicking on Support.

Have a nice day,

I/O Magic Technical Support

Aug 14, 2008 | IO Magic Corporation GigaBank (I250HD35)...

2 Answers

I/O Magic external drive not showing up in computer


Extreme temperatures, either very hot or very cold, can certainly cause damage to your External Hard Drive.  Based upon your description, it sounds like the hard drive enclosure has been damaged.  This would explain why device manager can not recognize it.  Your hard drive is plug-and-play with Windows XP, so no drivers are necessary.  Have you tried plugging it into another computer?
If your hard drive casing has malfunctioned, then retrieving your data is as simple as putting the hard drive inside another hard drive enclosure.  Hard drive enclosures are available at any local computer store, and also available on the I/O Magic website.  Make sure to get the right size enclosure.  Your hard drive has a 3.5" hard drive inside it, which is a standard desktop hard drive.

If you put your hard drive in another enclosure and it still isn't recognized by multiple computers, then the hard drive inside the casing has probably been damaged, and I would recommend contacting a data recovery specialist.

Have a nice day, 

I/O Magic Technical Support 


Mar 10, 2008 | IO Magic Corporation GigaBank (I250HD35)...

1 Answer

Magic usb hard drive


Just buy new external ( hdd is fine ) then pun that hdd in new external and everything will work fine

Feb 29, 2008 | IO Magic Corporation GigaBank (I250HD35)...

4 Answers

Wd 120gb External no longer recognised by my PC


hi there

have you tried looking at the device manager?
you can also try transfering it to different usb ports.

hope this helps

Feb 04, 2008 | Western Digital Passport WDXML800UE...

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