Question about Sony Cyber-shot DSC-N2 Digital Camera

12 Answers

Sony Cybershot 10.1 DSC-N2

A great camera.  Went to use it, and when turned on, it reads: "Turn the Power Off and On Again".  I have done it many times, changed the battery (which is fully charged), and no results.  The lens comes out, and I can download pictures, but cannot take any pictures.  Please advise.  Craig Burton

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  • VikSolem Jan 23, 2008

    I have the same problem.  I tried gently pulling on the lens as well as holding down the power button for 60 seconds.  Neither of these fixed the problem.

  • Anonymous Feb 05, 2008

    when I turn it on it tells me to turn power off and on again.

  • CintiaYI Feb 12, 2008

    We do have the same problem and we have already tried all options, but none worked

  • needhelpN2 Feb 20, 2008

    I also have exactly the same problem and no solution yet. 5 users with the same problem in 2 months?

  • Anonymous May 14, 2008

    I have the same problem and none of these solutions worked. I took it to the a camera repair place and they said i needed a new circuit board. I can hear it trying to do something, so ill keep smacking it.

  • lulu62 May 25, 2008

    Hi,



    Had the same problem with my camera, which is a year and a week old - warranty just expired!. I could not apply the solutions of pulling out the lens, as the lens was not advancing out at all. There wasn't any motor sound at either - it seemed dead. I sent an e-mail to Sony and they replied that they had not heard of any such problems and that the camera would need to be taken for repairs (at a Sony authorized dealer - of course!).



    Out of desperation (and since I could not kick it!), I tapped the entire camera on the table twice - and low and behold - the lens popped out and everything seems to be working fine now. Go figure!



    I just sent off a nasty e-mail to Sony including my solution to my problem in case they want to pass it along to their other customers who experience this problem (fat chance of that). I will certainly think twice before purchasing a Sony camera again, and it's a shame since the camera does take really nice photos.



    Thanks to all of you who offered suggestions - you inspired my solution!

  • Anonymous Jul 07, 2008

    Same problem here. I get the turn on/off message and the lens will not come out. I was told it would cost $251 to fix. Mine as well buy a new camera. It is only a year old

  • bernie_8823 Aug 12, 2008

    Turn the camera on "access" appears and then "Turn the power off and on again" any ideas?

  • ceutil Nov 02, 2008

    i have the same problem... six months ago i  resolved the problem .. i tried open it and clean the camera and the len (reading the manual) and it works ... but since a week it doesn´t work  again, and now .. i think that I haven´t any solution yet....
    I will never buy sony's cameras anymore!!!!!

  • batwood1946 Nov 23, 2008

    I too, had the same problem. I love my camera, but out of the blue, just two days ago, the lens refused to open. My husband, who can normally fix just about anything, disassembled the camera, tried everything he could think of, and declared it a rare defeat. I burst into tears! I decided to do a google search and after about 45 minutes found all you people with the very same problem. I took a deep breath and tapped my camera on the counter a couple times. Immediately, the lens came out!  I am flabbergasted - and when I showed my husband, he was speechless! However, he then remembered that a couple years ago, our daughters' Ipod wouldn't work and she read somewhere that someone else in frustration held it above his desk and let it drop, and it fixed the problem. She tried it and it worked for her as well! Amazing!  Thanks, everyone.


  • myraferrer00 Jan 10, 2009

    Same thing is happing to me,it turns on to say,access then turn the power on and off again,did this several times,and nothing!

    Just got it a week ago and i already hate it!

    Any help out there?

  • Anonymous Apr 10, 2009

    exact same problem-smacked it hard!! and won!!

  • Anonymous Apr 21, 2009

    I thought all you guys were crazy, UNTIL IT WORKED!!!! I just beat the **** out of my camera and WON BABY!!

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DSC N2 :The switch off switch on and "Accessing" message with the beeping was so annoying. As the lens came out, I held it in place and turned the camera off, I could feel the motoor pulling (three times ) and gently resisted the retraction. the camera turned off with the lens out. When I turned it on the problem was resolved (hopefully permanently). €z

Posted on Mar 05, 2008

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Solution #3 worked for me. I held the lens open as the camera was shutting off. Then when I turned it on, the "access" and "turn camera off and on again" problem was fixed. Thanks so much for posting! Saved $$ on sending it to Sony to repair!

Posted on Jul 20, 2009

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Had the exact same problem at about 18 months .tried the hold out lens method ,no result so tried the table and banging .IT WORKED!!!!! thanks!!  sony were wanting  £115 standard charge  to do this  ha ha excellent  cheers!!

Posted on Sep 05, 2008

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Hahahaha damn i had the same problem i couldnt beleived it, i tapped it on the table and it works now lot of peolpe done i so i said **** it lol thnks guys!!!!

Posted on Jun 10, 2009

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WOW! my Sony DSC-N2 broke a couple of weeks ago with the EXACT same problem saying "access" "turn power off and then on" and I was sooooo upset because I had spent ages saving for it! I was literally about to take it to the repair shop and came accross this question! and everyone saying smack it against the table. AND IT ACTUALLY WORKS! :) like I didn't want to do it incase it broke more but IT WORKS yayyy! :D I'm so happy now ha! just smack it on the table a couple of times don't worry about it breaking :)

Posted on May 28, 2009

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I have the problem of "access" then turn off and on again.
I removed the battery, memory card and tapped it hard in my hand and it worked perfectly again!

Posted on May 12, 2009

  • teresa6148 May 30, 2011

    I tried this also, and it worked for me....thanks!

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I HAD THE SAME PROBLEM... I SMACKED IT, IT WORKED!! I CAN'T BELIEVE IT!

Posted on Dec 20, 2008

I tried thumping it on the table too and it fixed the problem.

thanks!

Posted on Oct 21, 2008

I never would have believed that banging it on the table would work, but it did. Amazing! Thanks!!!!

Posted on Sep 29, 2008

OH MY GOSH!!!  I had the SAME problem!!!  I tapped it on the table and it worked!!!  I didn't want to do that, because my husband would be so mad if I broke it even more!  However since several people tried it, I thought I would.  THANKS!!!  It works!

Posted on Sep 14, 2008

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Ok so....I had actually went to the beach today and then dropped it in the SAND. AAAGGHHHH! I got the same message as you all. I took it home and could hear some sand in the lense as it opened. I tried smacking on the table a couple of times. It worked!

Posted on Jul 15, 2008

Hey i had the same problem, and while i really dont suggest it i found that if i pushed in on the lense a little bit the lens got back on track and everything seemed to be ok.

Posted on May 12, 2008

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