I don't know if this will help but you can try this:
If you can, open your mp3 player and go to settings. Under the USB menu
change it to MSC.
If you can't don't worry, but either way try this:
Plug in the mp3 player to the computer. Open
the My Computer on your desktop, right click on the Sansa mp3 player
and click Format. Make sure Fat32 is checked and Quick format is
UNchecked. Then format the mp3 player. After that it should be clean
and work just like a USB drive.
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are you able to format the player while in msc mode?
right-click on it while in my computer and select the format option, make sure your selecting your mp3 as this will delete all the files off the device. It if says failed to format, try doing it thorugh disk management. To get there you can right-click on my computer and select manage from the drop down menu. From here you will see disk management on the left hand side. Then a larger rectangular box with the drive letter that represents your player, you can right click on this and select format.
Or just try a different computer, if its the same everywhere then youll probably have to end up emailing sandisk, stating everything you tried. They will probably ask you to do a couple more things, but if you keep at it, youll end up with an RMA*.
You need to put the device into "recovery mode" before you run the tool.
- Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.
Then run the recovery tool. Select format when prompted.
I have just bought a Sandisk Sansa M250, we loaded som music on it and it lasted 2 hours, then it the message came "Not enough space for music DB please free 8 MB". I couldnt even go in to the menu. I contakted Sandisk.com and 24 hours after they came up with an answer.
If it's currently frozen, hold down the power button for 20 seconds in order to soft reset it.
Let's try to format the player (THIS WILL ERASE ALL FILES FROM THE PLAYER). Plug it into your computer, then open My Computer, right-click the drive associated with the player, and choose Format. It may give you a choice of file system, if so, choose FAT (it may only let you choose FAT32, which is fine). Now click on Start and it should format the player.
If not already done, please also update the firmware from this link:
The 20 seconds on the power button didnt work, but the formation did.
Hope this helps.
Please bear with my english