Question about SanDisk Sansa e250 MP3 Player

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Sansa e250 will not power up

I got it as a refurb and it worked great out of the box; loaded music, pictures, and video on it. Fairly well charged I turned it off for the night, the next day it would not turn on. What do you think?

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Re: Sansa e250 will not power up

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 25, 2008

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The instructions with pictures are on pp. 13-19 of the user's manual:
Loading Music
You can transfer music from your computer to the Sansa player using the dragand-
drop method or using music managing software like Windows Media Player.
Drag and Drop
Follow these steps to drag-and-drop music to your Sansa e200 player:
1. Connect your Sansa e200 player to your computer.
2. Select Open device to view files using Windows Explorer on
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3. Double-click on Sansa device.
4. Double-click on the MUSIC folder.
5. Drag and drop music files from your computer to My
Computer\Sansa e200\...\MUSIC.
Windows Media Player
Before you can create playlist and transfer (or synchronize) them to your
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Adding Music Files to Library…
1. To add music files to WMP 11’s library, please follow these steps:
2. Click the arrow below the Library tab.
Loading Content 14
3. Make sure Music is selected then click Add to Library…
4. In the Add to Library dialog box, click one of the following options
then click OK.
- My personal folders:
Use this option to monitor the digital media files stored in your
personal Music, Pictures, and Videos folders, as well as any files
stored in the public Music, Pictures, and Video folders that everyone
who uses your computer has access to.
- My folders and those of others that I can access:
Use this option to monitor the digital media files stored in your
personal Music, Pictures, and Videos folders, the files stored in the
public Music, Pictures, and Video folders, as well as the files stored
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in the personal Music, Pictures, and Videos folders that belong to
other users on your computer.

Mar 12, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Bought a refurb and can't load music or files

SanDisk and have the manuals and software available, of course.
They're minimalistic, though; likewise, the media converter is not maintained and its flaws show.
The short way is; attach the USB cable and plug it in, then move a bunch of mp3s into the MUSIC directory; they can be in subfolders for convenience of organization and they'll be found (except for some long filenames and other things the firmware handles poorly.) Be sure to wait once you order the copy, for it to complete; or not all of your files will make it.

If you want to do more with the player, and play formats like .OGG and .FLAC, or move YouTube videos there, read a bit at
eBay people will of course gladly sell car chargers, etc.

Feb 26, 2008 | SanDisk Sansa e250 MP3 Player

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did you load the cd so your computer can recognise the mp3?

Feb 10, 2008 | SanDisk Sansa e250 MP3 Player

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Sansa e250 - Won't power up unless connected via USB

Sounds like the battery may have come loose. Remove the 4 screws on the back, remove and reinsert the battery. Charge the device for a few hours. Best of Luck.

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Plug it into the computer (the cord you would use to charge it and transfer files), and hold down the power button for at least 15 seconds. The Sansa should then begin to turn on and start charging. :)

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The only way I know to delete music files or voice or FM recordings, is straight from the User's manual on the CD: 1. Set the e250 to MSC mode. 2. Plug it in to your computer with the USB connector. 3. Open the Sansa e250 drive in My Computer and browse to the MUSIC folder (or RECORD folder)and delete the files there. (That's where you also add music files, by dragging from other explorer windows.) To delete (or add) photo and video files, you have to use the Media Converter, which you install from the disk that came with the e250.

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