Question about Dell Precision M60 Notebook

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Screen resolution is locked at lowest setting!

My M60 screen display seems to be locked at the lowest resolution (640 x 480). When I go into Properties>Settings>Screen Resolution to try to change it back, I hit apply but nothing happens. No strange messages appear in the start up, the computer is NOT in safe mode, and nothing I do seems to help.

I don't know if this is the cause of the problem but I had left the computer in the car in some pretty cold cold weather. The screen problem started happening directly after this incident. The warranty for this computer has already passed so any help would be greatly appreciated!

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  • conyang Jan 16, 2008

    Hi Karlox,


    I checked the video card driver (NVIDIA Quadro FX Go700) in device manager and it is installed properly.  To double check, I tried to reinstall the driver and windows informed me that it was already the latest version.  So then i went to support.dell.com and downloaded the latest BIOS updgrade.  After installing it, i went back to the desktop to change the resolution.  No go. 


    Same thing happens where the screen goes black for a second and looks like it'll change, and the lowest resolution pops back up. Is it possible the cold weather could have killed the video card??


    Please let me know if you have any more suggestions!


    Connie

  • conyang Jan 18, 2008

    Hi Karlox,




    I have two entries under Display:


    1. (Multiple Monitors) on NVIDIA Quadro FX Go700
    2. Default Monitor on NVIDIA Quadro FX Go700


    I actually don't know which Display its suppose to be on, but under #1, the screen resolution is locked at the lowest setting (640 by 480 pixels). I can drag the slider bar to the highest setting, but when i 'Apply' the setting, it reverts back to the lowest. Under Display #2, it is set at the highest resolution (2048 x 1536), but the screen display is still at the lowest resolution.


    Let me know if you need any more info!


    Thanks
    Connie 

  • conyang Jan 23, 2008

    Karlox,




    I followed all your instructions, uninstalled the driver, restarted the system, changed the resolution ... and it worked! The screen resolution is back to normal but didn't doing this uninstall the driver for my video card? Should i be reinstalling it? The computer is basically saying right now that it has no video adapter and it can't automatically find a driver to download from the internet. 


    Also, the screen (although it's at the right resolution) is stretched out now (everything is a little bit fatter...).  It is liveable, but it'd be great to get it exactly as it was. 


    let me know your thoughts!


    Connie

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  • 58 Answers

Hi!

you cant change the resolution? did you check the video card driver in device manager? check if the driver is installed properly. if not, then download the latest video driver at support.dell.com > go to drivers and downloads and select your system. If the video driver is okay, then download the latest BIOS upgrade in the same site. post back here if the issue persists.

Hope this helps!

Karlox

Posted on Dec 21, 2007

  • 1 more comment 
  • Kristoffer Karl Subang
    Kristoffer Karl Subang Jan 17, 2008

    hi!



    try to go to the desktop right click then go to >properties>settings then check under display, just above the screen resolution part, if you have 1 or more displays listed there. post back anything you see so I can tell what to do next.



    will wait for your reply.



    Thanks,



    Karlox

  • Kristoffer Karl Subang
    Kristoffer Karl Subang Jan 18, 2008

    Hi!



    okay, just let it stay on multiple monitor, click advanced button, click monitor tab, then properties, then driver tab, then uninstall it. Once you're done, restart the system. And that will give you a chance to change the resolution. Revert back here if still won't fix the issue.



    Thanks,



    Karlox

  • Kristoffer Karl Subang
    Kristoffer Karl Subang Jan 24, 2008

    Hi there!



    Im glad you got it fixed. anyway, with he question you have, please check the device manager and check if you have any question mark on video controller. if not, then that's good to go. :) this could be the last step for this issue. Hopefully this is a Fixya.. :)



    Regards,



    Karlox

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