Question about Toshiba Qosmio G15 Notebook

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Lines on Toshiba Laptop

Lines on screen

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I have the F15-AV201 (purchased in 2005) and it had the vertical lines on the display (appeared six months ago). This is a defect, on the nVidia graphics chip.

Since the chip is soldered on to the system or mother board, the only fix is to replace the entire system board.

I called Toshiba around April 10, 2009. The person I talked to was in the Philippines. Oh, the number was 800.457.7777, then at the first prompt press #1, #3 then #1 (rather than waiting for each prompt.)

Told them the model number and that I heard Toshiba was replacing the system board at no charge. I called it the "Northstar System Board Replacement Program." He looked up my serial number info and said that it qualified for the "SYSTEM BOARD ENHANCEMENT PROGRAM."

He sent me a UPS prepaid box, sent the notebook in, got it back about seven days later! It had an updated system board that included a better nVidia graphics chip. A system check indicates it has the GeForce Go 6600.

Note: I did not have to argue with the CSR, it's like they are told not to argue and simply arrange for the repair. Cool.
Note: I got the notebook with Windows XP and all original software installed. It's like they used the System Recovery disks to reinstall everything.

I did include a post-it note saying that the OS was messed up. Also, included with the return were two CDs that contained drivers and applications that are in comport with the new system board. The instructions said to install XP with my old recovery CD, but for all other drivers and apps, to use the two disks they sent me.

So cool that Toshiba is doing the right thing and fixing these at no cost to us.

Posted on Apr 23, 2009

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Try to connect an extern screen from your notebook if the problem continue the there is a problem with the notebook but nt the screen

Posted on Dec 23, 2007


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Posted on Jan 02, 2017

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SOURCE: Vertical lines in my laptop screen

There could be three different possibilities why you would get a line on your lcd display.

First, it could be a missing signal from the controller IC to LCD driver IC

Second it could be a defective LCD driver IC itself

Third it could be a dry contact in the tape carrier package ( TCP).

Attach an external monitor to your laptop and make it your primary display unit to see if you are still getting the lines if not its you TCP if you still get lines it will need to have either the LCD IC or the controller IC checked and possibly replaced.

Posted on Feb 11, 2008

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SOURCE: toshiba satellite laptop has white lines on screen

Pull the lcd monitor out of the plastic frame and check for a loose wire connection where it leads back to the motherboard. If your lucky the backlight tube wite worked loose if not you will be looking for a new lcd screen.

Posted on Dec 30, 2009

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