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Toner just replaced toner and machine is still asking for toner. Machine has shut down

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Re: toner

Di200 [Subject] "Please Add Toner" is displayed even though the toner bottle is full. The ATDC circuits have been checked and the main and sub hopper motors are good. [Description] "Please Add Toner" is displayed even though the toner bottle is full. The ATDC circuits have been checked and the main and sub hopper motors are good.
CAUSE: Inside the sub hopper, the magnet (P/N 9326-2900-06) may be catching on the inside of the hopper, preventing proper actuation of the Sub Hopper Toner Empty switch.

SOLUTION: Make sure that the actuator can move freely up and down when no toner is in the sub hopper.

Posted on Jan 03, 2008

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Toner bottle failure to turn. Shut off the machine remove the toner bottle, turn on the machine with the bottle inside it, wait for the machine go thru its paces when it ask for the toner install in correctly if the knub on the bottle is damage get a new one . if this does not work get a tech to look at it either the motor is bad or worse the control board is bad$$$

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This almost always means the toner cartridge is empty. This is especially true if you can hear sort of a thump noise about every 5 seconds or so. When these toner cartridges run out the machine will still try to add toner. If it does not get it, it will eventually shut down and turn on the red toner light which looks like a stack of 6 dots. Just turn the machine on and let it run. After a few minutes it will shut down and turn on the toner light. If not reply back.
Good Luck and Thank You for using Fixya.

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Toner add system is clogged. These machines take toner from the bottle and dumps it into a chamber. This chamber has a level sensor that tells the machine to rotate the bottle in oder to add toner. This is why you can see a spiral "flute" going around the toner bottle. Toner is added to the Imaging Unit from the toner chamber when needed by an auger running from the chamber thru 2 90 degree turns. If the machine runs trying to add toner you normally can hear the small motor and auger spinning. It makes sort of like a reer reer noise. When the bottle rotates it will make a thump thump noise. I know this all sounds funny but this is what is happening when the machine is adding toner. Now if you are hearing the reer reer noise at least that means it is trying to add toner. Don't put a lot of emphasis on it, just letting you know what is suppose to happen. If you hear both noises together and the machine runs for a few minutes before shutting down then it is not getting toner out of the bottle.
The long and short of it is that if you have the correct toner in the machine, and the seal was removed properly from the bottle then it should get toner unless there is a clog somewhere.

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These cartridges have to be in the "home" position before removal/replacement. Just close the machine back up, turn it on and let it cycle. This may take several minutes if the machine is out of toner. Let it run unitil it COMPLETELY shuts down (quits running). The toner bottle will then be at it's home position and you should be able to remove it very easily.

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Remove the toner bottle carefully, pwr off and unplug the machine , then plug it in and turn it on do not put toner bottle into machine until asked for.

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1 Answer

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There is probably an electrical fault related to the fuser unit or another high voltage component causing the machine to shut down. Since you have not mentioned the error it would be hard to ascertain exactly. Magenta on copies will be a sign that your machine needs cleaning and servicing by a trained technician - as there will be corona wires, cleaner units etc that need cleaning or replacing. The technician will probably find the cause of the shutting down whilst they are servicing it.

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The machine should ask you if you've replaced the relevant toner cartridge, you must answer ;yes'. Turn off the machine and then on again and remove the toner cartridge. Then re-install it and answer the question correctly.

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