Question about Acer Aspire 3690-2196 Notebook

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Avast has stopped working, I tried to delete it from programs but it would not allow me. Tried also to download it again, but only get error messages. Tried downloading AVG, but also get errors. Could this be a virus?

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Yes....if you can get on the internet go to this site and download the program on the link. It is MalwareBytes Anti-Malware. Perform a quick scan, it will ask you to click on the post results button, when you do, it will show all infected files, click to remove the infections and wit will clear your drive. when you click on the link, chose the latest version on the right side of the page.

http://www.filehippo.com/download_malwarebytes_anti_malware/

This next program will uninstall any program and get rid of all the extra files. It is called Revo Uninstaller, get it here....

http://download.cnet.com/Revo-Uninstaller/3000-2096_4-10687648.html?tag=mncol

When you run this program, it will list all programs that are currently installed. Highlight the program and click the uninstall button, choose yes to uninstall and then choose option 4. The original programs uninstaller will go first, when it finishes or fails, then Revo will go. Do not reboot until Revo is through with it's process. It will scan your system for all the left over bits. You don't have to back anything up because Revo makes a restore point. Just delete all it finds. Good luck.

Posted on Oct 03, 2009

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