Question about Televison & Video

2 Answers

The video or picture is not working on our phillips 55pp936h/17 hd tv why and how do we fix it?

Posted by on

  • t burt Oct 10, 2009


    I don't have the capability to check your solution, however on closer viewing of the inside I noticed that the 3 tubes that light the color lamps, 2 look what I would perceive to be normal (clear with a painted white line running down them) but the 3rd tube appears to be discolored and 3/4 full of some liquid as if something got to hot and melted. It also appeared to have a drip of some liquid hanging from just above where it attaches to the lamp? Is there something in the mechinism above the tube that can overheat and melt?


2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 4,090 Answers

Firstly, unless you have an understanding of electronics, have the tools and are insured against severe electrical shock. let some one else do it.

First try unplugging the unit from the power for 2 hours. replug and check it. If it does not function, then suspect some faults on the sustain boards inside the set and on right rear of the screen. Be cautious if you are tempted to look for yourself as this is a radiation risk also.

The board has a group of capacitors that should show some burn marks, It is better to replace the whole board rather than unsolder and re-solder these parts.But if you skills in this region are not superfine you can end up doing more damage than you need.

The set will possibly need retuning on convergence area as well which is on the other board.

But overall my advice is get a professional, there are 2000 Tv's like this currently on FIXYA with the same problem. some have chosen to fix it themselves and are back again with the same or greater problems. The faults are often by no means limited to these components but are in tandem with others that should harmonize with voltages and resistive outputs.It is not a simple DIY like most think, otherwise why bother to train TV technicians?

Please rate our help++++Thanks for using FIXYA

Posted on Oct 10, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 8,619 Answers


Thanks for using FixYa. If there is sound when you turn the TV on but no video or picture then you’ll need to test the Horizontal out Transistor (HOT) and Fly back Transformer (FBT), you’ll need a multi meter to check these. Also check the connections on the lamp from the power supply board and check for the voltage on these connections. If you have the expertise or basic knowledge of electronics, then you can do it yourself.

Please do accept the solution if the issue is resolved or else revert for further assistance.



Posted on Oct 03, 2009

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Toshiba theaterwide hd

replace the lamp on your TV, but only replace it with PHILLIPS brand. Anything other than that, will not last. We just replaced ours with Phillips and the picture is much brighter. It really shows the HD quality of the tv.

Mar 24, 2014 | Televison & Video

1 Answer

I have a Phillips Magnavox HD Tv Rear Projection Television and the picture looks greenish and reddish and is blurry on the text of the screen? please help.

Projection TV2_bing.gif sets have several common problems listed below.

Problem #1) Convergence


  • Screen Looks 3D
  • Colors wont align
  • Screen may look distorted
  • No Audio/Video - TV2_bing.gif makes a chirping sound.
Problem #2 CRT Fluid has clouded over. Symtoms
  • Dull looking video
  • White looking video
  • Halos around objects
  • Red/Orange looking video

You can see some examples and find a fix here...


Mar 03, 2010 | Philips Magnavox 51MP392H Rear Projection...

1 Answer

I can't get my Playstation 2 or Wii to work with Vizio tv

I bought a RF Switcher Phillips SWS2325W/17 ...with this I was able to hook up my Wii...TV...DVD...and fine...hope this helps

Dec 23, 2009 | Vizio Televison & Video

1 Answer

No sound on the hd setting on my lcd phillips hd tv

look in the owners manual about installing devices or components--- sounds like you have something hooked up wrong that is not allowing the video and sound to work--- if that doesnt work--- try using a combination device and hooking the two items to it--then run that device's wires to the television

Dec 03, 2008 | Philips 37PF7320A 37 in. HD-Ready LCD...

1 Answer

Phillips TV

What is the purpose for resetting the tv?

Aug 08, 2008 | Televison & Video

2 Answers

Phillips 60pp935217

I have a phillips HDTV monitor model 60pp935217, i don't get an hd picture but i do have sound. Please help.

Apr 08, 2008 | Philips 60PP9352 60" Rear Projection...

1 Answer

How do I get HD broadcasts on a Phillips 60PP9352 TV that's 'HD ready'?


Im guessing your in the UK.
Asking about HD as you havent stated what country you are in.

Ok You will need the following to be able to watch HD pictures on your tv set.
Either Sky HD which involves having a dish fitted. Or Virgin cable system which is not available all over the country.
If you go to either of these systems you will need to pay a subscription to view the HD channels.


Jan 01, 2008 | Televison & Video

1 Answer

HD Connections

try using the scart tht came with the xbox i had this prob first time but its quiet easy 2 fix

Dec 29, 2007 | Microsoft Xbox 360 Console

Not finding what you are looking for?
Televison & Video Logo

Related Topics:

22 people viewed this question

Ask a Question

Usually answered in minutes!

Top Televison & Video Experts

The Knight
The Knight

Level 3 Expert

74136 Answers

Cindy Wells

Level 3 Expert

5102 Answers

Electro Med Services...
Electro Med Services...

Level 3 Expert

6694 Answers

Are you a Televison and Video Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides