Question about HP (dc197x) CD-RW/DVD-ROM Combo Drive

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Cd drive is not opening

Hi..I am using windows XP professional and SAMSUNG 52 Max Cd Drive.
My Cd drive is missing when i try to open. If i try to run a cd the drive is disappearing. It is not showing even in device manager. If I restart the system Cd drive is coming back and disappearing again if i try to run a cd.
Please Help me to solve this.
Thanq

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  • 81 Answers

Hi,

Uninstall the driver from Device Mgr, then go to registry editor, browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
On the left hand side delete the Upper and Lower filter. Restart the PC and reinstall the driver. You may also create new user account if issue continues.

Regards,
Shrey

Posted on Oct 06, 2009

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Posted on Jan 02, 2017

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