Question about Compaq Presario CQ60-220US PC Laptop

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It says that there is a built in web cam but when i go into settings for my web cam it says none

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  • cindy_nights Oct 03, 2009

    product number is 2CE8512YZ8 THANKS YOURS CINDY NIGHTSHADE

  • cindy_nights Oct 04, 2009

    my lap top is windows vista 2ce8512yz8 thanks yours cindy

  • cindy_nights Oct 04, 2009

    and i dont have a system recovery so what do i do now yours cindy

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  • Master
  • 7,191 Answers

Hi,

It seems the driver for the webcam is not properly installed or it is corrupted.

Please provide us with the full product number of your laptop. You can find the product number printed on the service tag on the bottom of the laptop. The product number is the one which is printed next to p/n:

it says that there is - afbc948.gif


Also, please let us know the operating system which you are using so that we can provide the appropriate assistance.

Thanks.

Posted on Oct 03, 2009

  • AliTech110
    AliTech110 Oct 03, 2009

    Thanks for the feedback. The product number you supplied is not listed on HP site. Please check and confirm the number. Also, please let us know the operating system of your laptop (Windows Xp or Vista with the service pack number)




    To install the original driver for the webcam:




    1) Click Start , click All Programs , click System Recovery , and then click Application and Driver Recovery




    2) On the Application and Driver Recovery window, select Driver installation and click Next




    3) Select HP Pavilion Webcam from the list, and click Install




    4) When the installation is complete, click OK to save the settings




    5) Restart the laptop and test the operation of the webcam




    Hope this solves your problem. For more help and clarifications, please reply to this post. Thanks

  • AliTech110
    AliTech110 Oct 04, 2009

    Thanks for the reply.




    Please let us know the operating system (i.e; Windows XP or Vista along with the service pack number) installed on the laptop so that we can provide you with the appropraite driver download link. Also, let us know the model number of the laptop.


    -------------------------------------------------------------------------------------
    Open the Device Manager to see whether the drivers for webcam are installed or the drivers are missing.




    To open the Device Manager in Windows XP, follow these steps:




    1) Right-click My Computer icon on the Desktop and select Properties




    2) On the System Properties window, select the Hardware tab, and then click Device Manager




    3) Click the plus sign (+ ) to expand the list of webcam Imaging Devices option.




    If the drivers are missing or not installed, you find a Yellow colored Question mark or an Exclamation mark next to a device.


    ---------------------------------------------------------------------------------------
    To open the Device Manager in Windows Vista, follow these steps:




    1) Click Start , type Device Manager in the search box, and select Device Manager from the list provided




    2) Click the plus sign (+ ) to expand the list of webcam Imaging Devices option.




    If the drivers are missing or not installed, you find a Yellow colored Question mark or an Exclamation mark next to a device.
    ---------------------------------------------------------------------------------------------


    Also, let us know whether the webcam was working normally earlier and that whether you installed or uninstalled any programs after which the webcam stopped working and do you get any error message when you try to run the webcam.




    Please reply with the details. Thanks

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