Question about Brother HL-2170W Laser Printer

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Cannot remove toner cartridge from Brother HL 2170W

Opened front end and attempted to pull cartridge out. Tried pressing green tab on left side, toner cartridge will not budge.

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Had the same thing happen to me today. When you open the door to pull out the cartridge, there is an arm (less than an inch away from the green tab) on the printer which should connect to the door. When you open the door it retracts a wheel which releases the toner cartridge/drum assembly. This had become disconnected from the door.

Posted on Dec 04, 2009

  • wvargas95 Aug 14, 2014

    I had the same problem. The Toner and metal frame has to pulled out together. Press green tab down and slowly pull and move from side to side the frame and finally came out. Had the printer a few years Toner had never been replaced, just stuck from nor being removed all that time. Do not force anything, keep working it and it will come out.

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Had same problem. The instructions don't tell you that it is not just the cartridge that needs to be pulled out but the frame (black metal thing) inside which it sits. The whole thing pulls out. Of course, you have to press the green tab too.

Posted on Dec 28, 2010

  • mamieT Mar 07, 2011

    Thanks for that tidbit. This is exactly the problem I encountered. The illustrations are rather poor.

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1 Answer

How do i get the toner cartridge out of my brother HL-2170W printer?


Hi Lorne-

Here's the step in pulling out the cartridge of your printer:

1. Open the front of the face.
2. Pull out the catridge and drum assembly carefully.
3. Thier should be a yellow tab on the toner catridge press down and the lift the toner catridge out.
4. Replace cartridge and reseat in printer.

Hope this helps,
Good Luck!

Mar 10, 2011 | Office Equipment & Supplies

2 Answers

How do I access and change out the toner cartridge? (brother HL-2140 printer)


1 Turn your Brother HL-2140 laser printer on.
2 Open the front cover by pulling the top latch toward you.
3 Pull the printer drum unit toward you. Put it on the clean, blank sheet of paper.
4 Push the green lever on the drum assembly down.
5 Remove the empty toner cartridge from the drum unit.
6 Shake your replacement toner cartridge gently to evenly distribute the toner inside.
7 Put the new toner into the drum unit and slide the unit back into your Brother HL-2140 printer. Close the top cover.
See also Brother user manual for this model at: http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_HL_2140_2170W_EN_1160.PDF

Feb 25, 2011 | Office Equipment & Supplies

2 Answers

How do you change the cartridge? i am having difficulty removing it.


hi,

you open the front door and pull out the toner cartridge/drum. when you open the door there is a little handle on the left that unrestricts the cartridge from coming out. once its out, you push a button, (there may be 2) on the right side and possibly left, you push them down to separate the toner from the drum

thanks

Sep 01, 2010 | Brother HL-2040 Laser Printer

1 Answer

Toner light is on on Brother HL-2170 Laser Printer and the computer is not recognizing a print task. Can you help me fix this problem? Also, I just replaced toner a couple weeks ago.


Description of Problem 100000013553
I just replaced the toner cartridge and the Toner LED is still on, or the status monitor continues to display the message "Toner Life End". What can I do?

Description of Solution 200000017394
@font-face { font-family: Verdana;}@page Section1 {size: 8.5in 11.0in; margin: 1.0in 1.25in 1.0in 1.25in; }P.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman"}LI.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman"}DIV.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman"}A:link { COLOR: blue; TEXT-DECORATION: underline}SPAN.MsoHyperlink { COLOR: blue; TEXT-DECORATION: underline}A:visited { COLOR: purple; TEXT-DECORATION: underline}SPAN.MsoHyperlinkFollowed { COLOR: purple; TEXT-DECORATION: underline}DIV.Section1 { page: Section1} If the Toner LED is still on, or the status monitor continues to display the message "Toner Life End" after installing a new toner cartridge, verify you are using a genuine Brother toner cartridge.

The yield of the TN starter toner cartridge is approx. 1,000 pages.
The yield of the TN330 toner cartridge is approx. 1,500 pages.
The yield of the TN360 toner cartridge is approx. 2,600 pages.
Approximate cartridge yield is declared in accordance with ISO/IEC 19752(Letter/A4).

Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges or toner.

1. Verify you installed a NEW, out of the box, genuine Brother toner cartridge (TN360/TN330).

If a toner cartridge from another machine was installed (even if there?s still toner left in the used cartridge) or a starter toner cartridge (included with the purchase of a machine) was installed, the Toner LED will stay on and the message "Toner Life End" would continue to appear on the display.

2. Verify the toner cartridge is installed correctly by following the steps listed below:

a. Open the front cover by pulling the tabs on the left and right side of the printer towards you.

b. Lift the drum unit slightly and pull it out. Place the drum unit on a piece of disposable paper or cloth to avoid spilling and scattering the toner.

c. Remove the toner cartridge from the drum by holding down the lock lever (blue tab) on the left side of the drum unit and lift the toner out. Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wash it off with cold water.

d. Gently rock the toner cartridge from side to side five or six times to distribute the toner evenly inside the cartridge.

e. Place the toner cartridge into the drum (be sure it clicks into place).

f. Clean the primary corona wire inside the drum unit by gently sliding the blue tab on the top of the cartridge from right to left several times. Return the blue tab to the home position before reinstalling the drum unit assembly.

g. Reseat the drum unit into the printer pressing it in securely.

h. Close the front cover making sure it latches on both sides.

If the Toner LED is still on or the status monitor continues to display the message "Toner Life End" the printer will need service.

The printer has a one year limited exchange warranty. If the printer is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.

If the printer is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:
http://www.brother-usa.com/service/default.aspx

Jul 21, 2010 | Brother HL-2170W Laser Printer

1 Answer

Error and drum lights are blinking i dont know what to do


First clean the corona wire. Next check for a paper jam. The drum is possibly at the end of life; the drum is part DR-360.

To clean the corona wire, remove the drum and toner assembly from the unit and gently move the green tab from right to left and then left to right several times. Return the tab to the home position before returning the unit to the printer. See http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000200/000008/faq000208_021.html?reg=us&c=us&lang=en&prod=hl2170w_all&Cat=7 for pictures.

To replace the drum, slide the drum and toner assembly out of the printer. Push down the green lever to unlock the toner cartridge and take it out of the drum. Unpack the new drum. Put the toner cartridge in the new drum. The green lever should lift automatically if you have the cartridge fully installed. Return the assembly to the printer. Then reset the drum counter by pressing and holding the white button until all 4 LEDs light. Then release the button. Finally close the front cover. Check that the Drum LED is off. For pictures, see http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000100/000054/faq000154_036.html?reg=us&c=us&lang=en&prod=hl2170w_all&Cat=7

I hope this helps.

Cindy Wells

Jun 11, 2010 | Brother HL-2170W Laser Printer

1 Answer

Hey, this is the first time I am changing the ink cartridge but it doesn't want to come out, even after I press down on the green button. Why? Anyone know?


First open the front cover, you have to pull on the handel in the middle of cartidge with some force to take out of machine. You can put it down on a table, then press the green button to remove the grey toner cartridge out of the black drum unit. Then put new toner in drum unit and put back into machine

Apr 09, 2010 | Brother HL-2170W Laser Printer

1 Answer

Toner light is on and it wont print


Hello,

The toner light being on solid means that the toner cartridge is empty.
You will need to replace it with a new one.
When replacing the cartridge, please remember to seperate the toner and the drum, DO NOT THROW OUT THE DRUM.

If you have already changed the toner cartridge with a new one, then you will want to reset the toner cartridge.

To manually reset the printer, first, remove the toner from the printer and separate it from the drum unit.

With the toner cartridge in hand and the brother writing facing you, look to the left side of the cartridge. You should see an arc shaped opening with a white tab in it.

The tab is set at the right position and must be pushed back to the left side of the opening.
To push the tab back, you must turn the grey gear attached to the front roller upwards as you push the tab.

Once the tab has been placed to the left position, the printer will accept it as a new toner cartridge.

Thanks,

Pat

Apr 07, 2010 | Brother HL-2170W Laser Printer

2 Answers

I can't get the cartridge out of the Brother HL-2170W. I've looked at the instructions, and the troubleshooting stuff, but can not see how to fix it.


Pull open the front door pull the drum/toner cartridge out press the green button on the left side of the drum and take the toner out of the drum install the new toner cart. and put back in the machine close the door print steven 818-888-0006

Mar 09, 2010 | Brother HL-2170W Laser Printer

1 Answer

Remove toner catridge from Brother 2170W


Open the front of the face. Pull out the catridge and drum assembly carefully. Thier should be a yellow tab on the toner catridge press down and the lift the toner catridge out. Replace and reseat in printer.

Jun 04, 2009 | Brother HL-2170W Laser Printer

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