Question about Canon CanoScan 5600F Flatbed Scanner

2 Answers

Everything installed for first time on Vista laptop, but every attempt gets message "MP Navigator EX has stopped working". (Canonscan 5600f scanner)

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  • martin76 Oct 03, 2009

    Done it but exactly the same thing happened...



    Any more thoughts?



    Thanks,

    Martin



    P.S. beginning to despise Canon

  • martin76 Oct 04, 2009

    No messages except the "MP Navigator EX has stopped working"...



    And no - it has never worked. Just bought it, set it up and this as far as I can get.



    My guess is something in Vista is stopping it, but have no idea how to verify that or do anything about it.



    Any other ideas? HELP!



    Thanks,



    Martin

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Go into the control panel and double click on the scanners and cameras icon. Verify that vista sees the scanner. If the scanner is there then you will be able to use the built-in scanning software for Vista if you are unable to resolve the software problem. You could try uninstalling and re-installing the software but they had trouble with software on Vista when it first came out. Try this link and download the software(it might be a newer release than the one you have installed). Download the software,then go into add/remove programs and remove all the scanner software. Then disconnect the scanner and re-boot. Then install the downloaded software and do not connect the scanner until instructed to by the software installer. This may fix the problem with the software. If not then uninstall the software and use the built-in software on vista. oh and here is the link...If you have any more questions let me know.

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=351&modelid=17142

Posted on Oct 04, 2009

  • muebe Oct 04, 2009

    One more thought..If you are running vista 64bit you will need to download the software for it. It is not the same as the one that came on the installation cd. One more thing I thought you could try although I do not know if it will work for you. Sometimes youn can install windows XP software on vista and run it with the XP compatibility mode and it may work. When you download the software to the desktop you can right click on it and click properties then compatibilty mode and you can select what operating system policy to run the software. I would only try this as a last measure if you really want to use cannon's software.

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Hello, Martin.

Be certain that you have the latest MP Navigator EX (Ver. 2.03 for Windows Vista/Vista64/XP/2000) by downloading from here (copy/paste):

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=235&modelid=17142#DownloadDetailAct

Select "I Agree - Begin Download"

Hope that helps.

Posted on Oct 03, 2009

  • NinaE Oct 03, 2009

    Hello again, Martin.



    So, no other messages, such as error messages, are displaying ?



    Have you tried scanning various items, such as a small word processing document, as well as a photo, etc.



    If this is the first time using this scanner, I would suggest, as a test, to install the scanner on another computer.



    If the scanner still doesn't work, your scanner is problematic. At least it would narrow down the problem.



    Let me know what happens. Also, even more details would help, such as if you have used this scanner successfully before, such as on a Windows XP system, and now it's a problem.

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