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My Norton services require renewal. I signed up and paid by credit card (charges have been made on the account) but I cannot get the installation right.

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This can be a problem with Norton (Symantec) products. Follow this link and do the step ny step instructions to resolve the issue...

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090501153246EN&selected_nav=2&pvid=

Posted on Oct 03, 2009

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Get away from norton. Try to get a refund and load AVG. I have avg on all 5 of my computers and i never have a problem. Norton has always had problems....

Posted on Oct 03, 2009

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2 Answers

How do i turn offauto renewal


Hello, You have three options to turn off the auto renewal.
1. Call you credit card company and don't allow renewal with it.Talk to you cust. service and put hold on it.
2. Log into your norton account and edit your profile and account and stop auto renewal there.
3. Here is website to talk live.

Chat with Norton Support

Oct 17, 2014 | Norton Internet Security 2005...

1 Answer

Help yahoo com


contact symantec to get it sorted out
https://support.norton.com/sp/en/aa/norton-billing/current/contact?entsrc=redirect_pubweb or

Turn off Norton Automatic Renewal service This document provides you the steps to turn off or cancel the Norton Automatic Renewal service for your product to prevent future automatic billing and renewal. You may need to follow these steps if you have got a new Norton product and need to cancel the service on a previous product which you no longer use.
If you cancel the Automatic Renewal service on your current product, you must manually renew your subscription before it expires or risk losing your Norton Protection. If you have already been charged and want a refund, read Requesting a Norton Automatic Renewal refund.
Turn off Norton Automatic Renewal service
  1. Go to Norton Management to cancel the Norton Automatic Renewal service.
  2. Click Sign In.
  3. Sign in to Norton with your email address and password.
  4. Under Automatic Renewal, next to the Norton product for which you want to cancel Automatic Renewal, click Off.

https://support.norton.com/sp/en/aa/norton-billing/current/solutions/kb20090818144126EN_EndUserProfile_en_us?entsrc=redirect_pubweb

contact symantec
https://support.norton.com/sp/en/aa/norton-billing/current/contact?entsrc=redirect_pubweb

Aug 29, 2014 | Symantec Norton AntiVirus 2008: Windows

1 Answer

How can I delete my paid google storage accoungt?


Contact your credit card company and/or your bank qnd dispute the charge. tell them to refuse further payments.

Aug 22, 2014 | Computers & Internet

1 Answer

I want to cancel my norton


When you sign up for Norton, Symantec puts you in their 'Automatic Renewal service', every year they'll bill you to use their anti-virus product.

You should call customer support @ 1-800-745-6034 and ask for a refund if you no longer want to use the product.

If you want to continue using the product, but just disable the auto-renewal service:

1. Sign into you Norton Account :
https://account.norton.com/amsweb/default.do
2. Click Automatic Renewal
3. Click Off
4. You'll get a prompt, then click Confirm 'Turn Off''

Jan 06, 2013 | Computers & Internet

1 Answer

I placed an order today No. NP112345748 and gave the wrong email address. my name is Jean P. Smith 1002 N. Miller St. aapt 205 West Liberty. Iowa 52776. Correct email conniesmith@l.com.net and wrong one...


One of the steps in renewing your Norton or Symantec subscription is to create an account with them. Click here to log into your Norton account and log in. Your account will have the version you purchased or renewed and you should be able to get it to download again and just follow the screen prompts.

May 02, 2011 | Symantec Computers & Internet

1 Answer

How do I pay Paypal for a purchase they paid for ??


I'm not sure that's how paypal works.

Typically, what happens with paypal, is you sign up for an account (which you may have done)

After you sign up for an account you login and add in your own payment information, usually a credit card that you have, and your address and phone number etc.

Then when you purchase something and use paypal as the payment method it will charge the card of your choosing and pay the vendor. By signing in to paypal after your purchase, you are authorizing them to bill your credit card. Then the payment for the item should show up on your credit card bill.

So make sure you have edited your payment methods in paypal and you should be OK.

Mar 08, 2011 | PayPal Accounts

1 Answer

I paid for it and have a product key. Norton says it is invalid.


If you have been charged for a Norton Automatic Renewal and your Norton product shows expired :
When Norton Automatic Renewal service extends the subscription to your Norton product, it is intended to automatically synchronize your subscription to the updated expiration date. Sometimes, due to connectivity issues, your Norton product may not be able to properly synchronize your new subscription. To resolve this issue, we recommend that you synchronize your computer with the Norton servers.
If you have a Norton 2009 product:
To fix the subscription status
1. Start your Norton product.
2. At the top right corner of the window, click Help & Support > Subscription Status.
3. Click Finish.

If your Product Key that you have typed is incorrect. Please follow these instructions to enter the correct Product Key.
If you are reinstalling Norton 2009, log on to your Norton Account to access your Product Key.
1. Log on to your Norton Account by going to the following Web page:
http://www.MyNortonAccount.com
2. Type your email address and password. 3. Click Sign In. 4. Under Registered Products, select your Norton product. 5. Write down the Product Key.
Type your product key again, exactly as it appears on the back of the CD envelope, or in the confirmation email from Symantec for your download purchase.


I hope this is helpful.

Mar 21, 2010 | Symantec Norton Internet Security 2009

1 Answer

I renewed my Norton 360 subscription on octobre 7th. I was supposed to get a confirmation e-mail, but I never did. I am also unable to sign in to my account. What is happening and how can I find out if my...


Upon a successful renewal to Norton product. It will automatically send an e-mail confirmation to the information you have provided. In this kind of event, I usually check my card for any deduction paid to Symantec.com.

Oct 26, 2009 | Symantec Norton 360 Version 2.0 for PC

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