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Posted on Oct 03, 2009
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We need to reconnect the gas meter ASAP

British gas has inssatled back my gas meter after being disconnected, but the guy didnt connect the gas and its now Saturday and they are asking us to waite untill Monday wich is impossible

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  • Expert 58 Answers
  • Posted on Oct 03, 2009
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Joined: Sep 23, 2009
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It is Illegal to Tamper with your Gas in the uk unless you are Certified to do so. You can do nothing unless you wish to break the law and incurr the consequence. Sorry, you have to wait.

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Our Rinnai Infinity HWS is displaying error message 12 and no hot water is available

Hi,

The following could cause this. I would call a licensed plumber to fix this issue.

Check that the gas is turned on at the water heater and gas meter. Check for obstructions in

the flue outlet.

Ensure gas line, meter, and/or regulator is sized properly.

Ensure gas type and pressure is correct.

Bleed all air from gas lines.

Ensure proper Rinnai venting material was installed.

Ensure condensation collar was installed properly.

Ensure vent length is within limits.

Verify dip switches are set properly.

Ensure appliance is properly grounded.

Disconnect keypad.

Disconnect EZConnect™ or MSA controls to isolate the problem.

Check power supply for loose connections.

Check power supply for proper voltage and voltage drops.

Ensure flame rod wire is connected.

Check flame rod for carbon build-up.

Disconnect and reconnect all wiring harnesses on unit and PC board.

Check for DC shorts at components.

Check gas solenoid valves for open or short circuits.

Remove burner plate and inspect burner surface for condensation or debris.


The above is what #12 indicates.


No way to fix it without further hands on investigation. I seriously recommend you call a licensed plumber.


Let me know,if needed further assistance.


Hope i helped you.


Thanks for using ' Fixya ' and have a nice day!!

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Our Rinnai C85 tankless water heater is used for radiant heating. During the heating season it will occasionally throw a "12" code and cut out. It will reset and run for several days. Technician...

Sorry to read about your problem, I hope this helps you out.

Ok your code 12 is a gas issue, or this listed below

Check that the gas is turned on at the water heater and gas meter. Check for obstructions in the flue outlet.
Ensure gas line, meter, and/or regulator is sized properly. Ensure gas type and pressure is correct. Bleed all air from gas lines. Ensure proper Rinnai venting material was installed. Ensure condensation collar was installed properly. Ensure vent length is within limits.
Verify dip switches are set properly. Ensure appliance is properly grounded. Disconnect keypad. Disconnect EZConnect or MSA controls to isolate the problem. Check power supply for loose connections.
Check power supply for proper voltage and voltage drops. Ensure flame rod wire is connected. Remove flame rod and check for carbon build-up; clean with sand paper or emery
cloth. Disconnect and reconnect all wiring harnesses on unit and PC board. Check all components for electrical short. Check gas solenoid valves for open or short circuits. Remove burner plate and inspect burner surface for condensation or debris.

your manometer levals should be around 3-4

if you are running other gas appliances, like pool heater

I tried to help you. Please help me and Rate/Vote on my response. We take the time to answer your question's. take the time to rate us.Thanks and good luck

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Flammable sensor is lit and won't go off. I replaced the sensor how do i reset the controller?

Certain water gas water heater models feature electronic controls with a flammable vapor sensor installed on the bottom portion of the water heater unit. This sensor is designed to shut off your water heater system to prevent fires in case flammable vapors are present within the area. If your flammable vapor sensor caused your water heater to shut down, check the area immediately for leaking gas or other flammable products. Common household chemicals such as bleach can also trip the safety system as well as unsuccessful burner ignition attempts. I'm not sure what control your unit has, but on a White Rodgers here's how it goes.


White Rodgers Intelli-Vent PowerVent Control Equipped Models
  1. Step 1 Turn the water heater's blower switch off and disconnect the power cord for the water heater (refer to your particular model's operation guide for the exact location of the blower switch). Disconnect the Molex connector attached to the bottom of the control pad (the left most connector with five pins).
  2. Step 2 Turn on your multi-meter and set it to read resistance or "ohms". Connect one of the multi-meter's probes to the number two pin and the other probe to the number three pin of the Molex connector (middle black wires). If the reading on your multi-meter reads below 9k or above 45k ohms, the flammable vapor sensor is faulty and in need of replacement; you cannot reset the system until this issue is resolved.
  3. Step 3 Reconnect the Molex connector to the bottom of the control pad, reconnect the water heater's power if and turn the blower switch to the "ON" position. Press both the left and right buttons on the control pad at the same time. Wait for the green light on the control pad to blink and press the following buttons in sequence: Left, Right, Left, Left, Right, Left, Right, Right (you will need to perform these actions within 30 seconds of reconnecting the power cord to the water heater in order to be successful
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If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61

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