Question about Jenn-Air Refrigerators

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My french doors 20 cubic frig is srarting to develop ice in the freezer. At first, I thought my wife was leaving the door cracked opened, but I have thawed it out twice and ice still comes back?

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  • ebstevens Oct 03, 2009

    Tks Ron...I've check for cracks around the door for seal problems & don't see any breaks. The frig, is 3 yrs. old.

  • ebstevens Oct 03, 2009

    My setting display is 0 - 40

  • ebstevens Oct 03, 2009

    Ron - I can hear the fan. The frost is accumating on the right side of the top rack and around the top where the light button is located. Also, when closed, I see a little water on the top of the freezer door between the frig doors?

  • ebstevens Oct 03, 2009

    I have a setting dial in the frig. section for both freezer and frig.The freeze setting goes from +6 to -6

    And the frig dial goes from 45 to 33

  • ebstevens Oct 03, 2009

    Yes ask another expert

  • ebstevens Oct 03, 2009

    I'll try. The seal appears OK, however, I'll try the paper test. If that doesn't show me aproblem, I probably need someone on site. Tks.

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  • Master
  • 1,185 Answers

The door gasket is not sealing allowing warm air into the freezer

This trips the stat and the machine works harder to keep the temperature

Get a strip of strong paper and cut off a narrow strip about 2 inches wide and 12 inches long

Close this between the door frame and gasket then slowly pull on it

If the gasket is meeting correctly all the way around you should have an even pulling tension on the paper.

If the paper slips out easier in one place that the other then the gasket has failed and needs replacing.

Posted on Oct 03, 2009

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  • Master
  • 855 Answers

This problem can be common. Check the freezer setting and make sure it is ok. The other more common prolem is the door seal itself. Check the seal very carefully for cracks, tears, or deformaties. You may only have to replace the door seal.

Posted on Oct 03, 2009

  • 2 more comments 
  • Ronald Park
    Ronald Park Oct 03, 2009

    Check and make sure the fan is working and the air bvents are clear and not blocked.

  • Ronald Park
    Ronald Park Oct 03, 2009

    Does the fan run and the vents clear?

  • Ronald Park
    Ronald Park Oct 03, 2009

    Also set the thermostat at 20.

  • Ronald Park
    Ronald Park Oct 03, 2009

    Set freezer to 0 and fridge to 38. Check around button for light you may have a gap there causing the problem.

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